50
NPS
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FotoKem
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About FotoKem's Brand
the largest independently owned post production facility on the west coast
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
FotoKem NPS
FotoKem's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether FotoKem's customers would recommend using the product based on a scale of -100 to 100.
FotoKem Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
FotoKem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
May 2025 50 | May 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FotoKem Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FotoKem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FotoKem Product Quality
5/5
FotoKem has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FotoKem's overall Product Quality score rated by its users and customers.
FotoKem Product Information
FotoKem’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.fotokem.com/
- Company Size
- 501-1,000 Employees
FotoKem Pricing
FotoKem ROI & Value For Money
4.7/5
FotoKem has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FotoKem's overall ROI score rated by its users and customers.
FotoKem Customer Satisfaction (CSAT)
FotoKem Customer Satisfaction (CSAT) Score
100 / 100
FotoKem has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FotoKem Customer Service
4.7/5
FotoKem has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FotoKem's overall Customer Service score rated by its users and customers.
About FotoKem's Customer Service
Address
2801 West Alameda Avenue, Burbank, CA 91505
Website
http://www.fotokem.com/
Phone Number
18188412130
FotoKem as an Employer
Consumer vs. Employees
FotoKem scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of FotoKem would recommend the brand to a friend. ENPS measures how likely FotoKem employees would recommend working at FotoKem to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
