-25
NPS
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Brand Page
fourth.in
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About fourth.in's Brand
"Fourth is a cloud-based platform that offers cost control solutions in areas of labour, inventory, purchase and payroll for the hospitality industry."
Brand at a Glance
3.1/5
Product Quality
fourth.in NPS
fourth.in's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether fourth.in's customers would recommend using the product based on a scale of -100 to 100.
fourth.in Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
fourth.in NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Oct 2021 -25 | Oct 2021 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
fourth.in NPS by Usage
fourth.in's NPS was rated 0 points by customers who have used fourth.in's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
fourth.in Product Quality
3.1/5
fourth.in has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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fourth.in Product Information
fourth.in serves markets in the United States, Middle-East and Africa, and Canada. fourth.in supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
fourth.in’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated fourth.in's product the highest.
- Website
- http://www.fourth.com/
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Languages Supported
English
Arabic
French
Product Type
Workforce Management Software
Inventory Management Software
Business Intelligence (BI) Software
Restaurant Management Software
Quick Insights into fourth.in Product Quality
fourth.in's Product Quality score was rated highest by customers who have used fourth.in's products/services for 2 to 5 Years.
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Ranked fourth.in Product Quality the Highest
fourth.in Product Quality Score by Usage
fourth.in's Product Quality score was rated 3 stars by customers who have used fourth.in's products/services for 2 to 5 Years.
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fourth.in Product Quality Score by Industry
fourth.in's Product Quality score was rated 3 stars by Hospitality industry customers.
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Consumer vs. Employees
fourth.in scored a -25 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of fourth.in would recommend the brand to a friend. ENPS measures how likely fourth.in employees would recommend working at fourth.in to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
