-21
NPS
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Fox Corporation
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About Fox Corporation's Brand
Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News, FOX Sports, the FOX Network, and FOX Television Stations and leading AVOD service Tubi. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking. We have long been a leader in news, sports and entertainment programming, achieving strong revenue growth and profitability in a complex industry environment over the past several years. FOX will continue to invest across our businesses, allocate resources toward investments in higher growth initiatives and take advantage of strategic opportunities, including potential acquisitions across the range of the media categories in which we operate.
Brand at a Glance
80%
Customer Loyalty
2.4/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Fox Corporation NPS
Fox Corporation's Net Promoter Score (NPS) is a -21 with 37% Promoters, 5% Passives, and 58% Detractors. Net Promoter Score tracks whether Fox Corporation's customers would recommend using the product based on a scale of -100 to 100.
Fox Corporation Overall NPS
| 37% | Promoters |
|---|---|
| 5% | Passives |
| 58% | Detractors |
Fox Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -18 | Apr 2024 | -18 |
May 2024 -17 | May 2024 | -17 |
Jun 2024 -20 | Jun 2024 | -20 |
Jul 2024 -26 | Jul 2024 | -26 |
Aug 2024 -28 | Aug 2024 | -28 |
Nov 2024 -27 | Nov 2024 | -27 |
Dec 2024 -23 | Dec 2024 | -23 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -20 | Mar 2025 | -20 |
May 2025 -22 | May 2025 | -22 |
Oct 2025 -20 | Oct 2025 | -20 |
Jan 2026 -22 | Jan 2026 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fox Corporation NPS by Gender
Female customers rated Fox Corporation's NPS 16 points higher than Male customers.
Male
-32
Fox Corporation's NPS was rated -32 by Male customers on Comparably.
30%
Promoters
8%
Passives
62%
Detractors
Female
-16
Fox Corporation's NPS was rated -16 by Female customers on Comparably.
42%
Promoters
0%
Passives
58%
Detractors
Fox Corporation NPS by Ethnicity
Fox Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black 100 | African American/Black | 100 |
Other 0 | Other | 0 |
Fox Corporation NPS by Age
Fox Corporation's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Fox Corporation NPS by Usage
Fox Corporation's NPS was rated the highest by customers who have used Fox Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -14 | Over 10 Years | -14 |
Fox Corporation Customer Reviews
Out of the 2 Fox Corporation customer reviews 1 was positive and 1 was constructive. Fox Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fox Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Fox Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fox Corporation Customer Loyalty Score by Gender
Female customers rated Fox Corporation's Customer Loyalty score 7% higher than Male customers.
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Male
78%
Yes
Female
85%
Yes
Fox Corporation Customer Loyalty Score by Ethnicity
Fox Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fox Corporation.
91
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
64
out of 100
Other
Fox Corporation Customer Loyalty Score by Age
Fox Corporation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
46-50 100% | 46-50 | 100% |
56-60 78% | 56-60 | 78% |
66+ 87% | 66+ | 87% |
Fox Corporation Customer Loyalty Score by Usage
Fox Corporation's Customer Loyalty score was rated the highest by customers who have used Fox Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fox Corporation Product Quality
2.4/5
Fox Corporation has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Fox Corporation Product Information
Fox Corporation’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Media and Entertainment
Quick Insights into Fox Corporation Product Quality
Fox Corporation's Product Quality score was rated highest by African American/Black customers, and rated lowest by Hispanic or Latino customers.
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Ranked Fox Corporation Product Quality the Highest
Ranked Fox Corporation Product Quality the Lowest
Fox Corporation Product Quality Score by Gender
Male customers rated Fox Corporation's Product Quality score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Fox Corporation Product Quality Score by Ethnicity
Fox Corporation's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fox Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 5 | African American/Black | 5 |
Other 2.7 | Other | 2.7 |
Fox Corporation Product Quality Score by Age
Fox Corporation's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fox Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
46-50 3.6 | 46-50 | 3.6 |
56-60 3.9 | 56-60 | 3.9 |
66+ 1.5 | 66+ | 1.5 |
Fox Corporation Product Quality Score by Usage
Fox Corporation's Product Quality score was rated the highest by customers who have used Fox Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fox Corporation Pricing
Fox Corporation ROI & Value For Money
2.9/5
Fox Corporation has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Fox Corporation ROI
Fox Corporation's ROI score was rated highest by African American/Black customers, and rated lowest by Hispanic or Latino customers.
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Ranked Fox Corporation ROI the Highest
Ranked Fox Corporation ROI the Lowest
Fox Corporation ROI Score by Gender
Fox Corporation's ROI score was rated 2.6 by both Female and Male customers on Comparably.
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Male
2.6/5
Female
2.6/5
Fox Corporation ROI Score by Ethnicity
Fox Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fox Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 5 | African American/Black | 5 |
Other 2.7 | Other | 2.7 |
Fox Corporation ROI Score by Age
Fox Corporation's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fox Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
46-50 3.1 | 46-50 | 3.1 |
56-60 4.9 | 56-60 | 4.9 |
66+ 1.5 | 66+ | 1.5 |
Fox Corporation ROI Score by Usage
Fox Corporation's ROI score was rated the highest by customers who have used Fox Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Fox Corporation Customer Satisfaction (CSAT)
Fox Corporation Customer Satisfaction (CSAT) Score
40 / 100
Fox Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
15%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fox Corporation Customer Satisfaction
Fox Corporation's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Hispanic or Latino customers.
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Ranked Fox Corporation Customer Satisfaction the Highest
Ranked Fox Corporation Customer Satisfaction the Lowest
Fox Corporation Customer Satisfaction Score by Gender
Male customers rated Fox Corporation's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fox Corporation.
39 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 15% | |
Very Dissatisfied | 38% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 42% |
Fox Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fox Corporation's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
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41 / 100
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
Fox Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Fox Corporation's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Fox Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Fox Corporation Customer Satisfaction Score by Age
Fox Corporation's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fox Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 34% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 66+ | 0% |
Fox Corporation Customer Satisfaction Score by Usage
Fox Corporation's Customer Satisfaction score was rated the highest by customers who have used Fox Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Fox Corporation Customer Service
2.9/5
Fox Corporation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Fox Corporation's Customer Service
Address
1211 6th Ave, New York City, NY 10036
Website
https://www.foxcorporation.com/
Fox Corporation's Social Links
Quick Insights into Fox Corporation Customer Service
Fox Corporation's Customer Service score was rated highest by African American/Black customers, and rated lowest by Hispanic or Latino customers.
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Ranked Fox Corporation Customer Service the Highest
Ranked Fox Corporation Customer Service the Lowest
Fox Corporation Customer Service Score by Gender
Male customers rated Fox Corporation's Customer Service score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Fox Corporation Customer Service Score by Ethnicity
Fox Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fox Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 5 | African American/Black | 5 |
Other 2.7 | Other | 2.7 |
Fox Corporation Customer Service Score by Age
Fox Corporation's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fox Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
46-50 3.2 | 46-50 | 3.2 |
56-60 4.9 | 56-60 | 4.9 |
66+ 1.5 | 66+ | 1.5 |
Fox Corporation Customer Service Score by Usage
Fox Corporation's Customer Service score was rated the highest by customers who have used Fox Corporation's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fox Corporation as an Employer
4.6/5
Fox Corporation has a 4.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Fox Corporation scored a -21 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fox Corporation would recommend the brand to a friend. ENPS measures how likely Fox Corporation employees would recommend working at Fox Corporation to a friend.
Net Promoter Score
-21
NPS Score
| 37% | Promoters |
|---|---|
| 5% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
