-100
NPS
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Brand Page
Fox Chase Cancer Center
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About Fox Chase Cancer Center's Brand
To prevail over cancer, marshaling heart and mind in bold scientific discovery, pioneering prevention, and compassionate care.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Fox Chase Cancer Center NPS
Fox Chase Cancer Center's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fox Chase Cancer Center's customers would recommend using the product based on a scale of -100 to 100.
Fox Chase Cancer Center Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fox Chase Cancer Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fox Chase Cancer Center Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fox Chase Cancer Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fox Chase Cancer Center Product Quality
1.5/5
Fox Chase Cancer Center has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fox Chase Cancer Center's overall Product Quality score rated by its users and customers.
Fox Chase Cancer Center Product Information
Fox Chase Cancer Center’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.fccc.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Fox Chase Cancer Center Pricing
Fox Chase Cancer Center ROI & Value For Money
1.5/5
Fox Chase Cancer Center has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fox Chase Cancer Center's overall ROI score rated by its users and customers.
Fox Chase Cancer Center Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fox Chase Cancer Center Customer Service
1.5/5
Fox Chase Cancer Center has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fox Chase Cancer Center's overall Customer Service score rated by its users and customers.
About Fox Chase Cancer Center's Customer Service
Address
Fox Chase Cancer Center, 333 Cottman Avenue, Philadelphia, PA
Website
http://www.fccc.edu/
Phone Number
2157282186
Fox Chase Cancer Center as an Employer
Consumer vs. Employees
Fox Chase Cancer Center scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Fox Chase Cancer Center would recommend the brand to a friend. ENPS measures how likely Fox Chase Cancer Center employees would recommend working at Fox Chase Cancer Center to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
