20
NPS
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FOX Entertainment
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About FOX Entertainment's Brand
FOX Entertainment’s 30-year legacy of innovative, hit programming includes 9-1-1, 9-1-1: LONE STAR, THE MASKED SINGER, LEGO MASTERS, PRODIGAL SON, LAST MAN STANDING, THE SIMPSONS, “Empire,” “24,” “The X-Files” and “American Idol.” Delivering high-quality scripted, non-scripted, animation, live content and major sports, FOX won the 2019-2020 broadcast season for the first time in eight years and was the only major network to post year-over-year growth among Adults 18-49 and Total Viewers.
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
FOX Entertainment NPS
FOX Entertainment's Net Promoter Score (NPS) is a 20 with 51% Promoters, 18% Passives, and 31% Detractors. Net Promoter Score tracks whether FOX Entertainment's customers would recommend using the product based on a scale of -100 to 100.
FOX Entertainment Overall NPS
| 51% | Promoters |
|---|---|
| 18% | Passives |
| 31% | Detractors |
FOX Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 8 | Jun 2022 | 8 |
Jul 2022 9 | Jul 2022 | 9 |
Sep 2022 14 | Sep 2022 | 14 |
Oct 2022 16 | Oct 2022 | 16 |
Nov 2022 17 | Nov 2022 | 17 |
Jan 2023 19 | Jan 2023 | 19 |
Oct 2023 17 | Oct 2023 | 17 |
Feb 2024 18 | Feb 2024 | 18 |
Apr 2024 20 | Apr 2024 | 20 |
Sep 2024 21 | Sep 2024 | 21 |
Apr 2025 21 | Apr 2025 | 21 |
Jun 2025 19 | Jun 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FOX Entertainment NPS by Gender
FOX Entertainment's NPS was rated 72 by Male customers on Comparably.
Male
72
FOX Entertainment's NPS was rated 72 by Male customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Female
N/A
FOX Entertainment's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FOX Entertainment Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of FOX Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FOX Entertainment Customer Loyalty Score by Gender
FOX Entertainment's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
FOX Entertainment Product Quality
3.4/5
FOX Entertainment has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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FOX Entertainment Product Information
FOX Entertainment’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.fox.com/
Industry
Media and Entertainment
Quick Insights into FOX Entertainment Product Quality
FOX Entertainment's Product Quality score was rated highest by Male customers.
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Ranked FOX Entertainment Product Quality the Highest
FOX Entertainment Product Quality Score by Gender
FOX Entertainment's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
FOX Entertainment Pricing
FOX Entertainment ROI & Value For Money
3.2/5
FOX Entertainment has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into FOX Entertainment ROI
FOX Entertainment's ROI score was rated highest by Male customers.
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Ranked FOX Entertainment ROI the Highest
FOX Entertainment ROI Score by Gender
FOX Entertainment's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
FOX Entertainment Customer Satisfaction (CSAT)
FOX Entertainment Customer Satisfaction (CSAT) Score
72 / 100
FOX Entertainment has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
53%
Satisfied
19%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
9%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FOX Entertainment Customer Satisfaction
FOX Entertainment's Customer Satisfaction score was rated highest by Male customers.
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Ranked FOX Entertainment Customer Satisfaction the Highest
FOX Entertainment Customer Satisfaction Score by Gender
FOX Entertainment's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FOX Entertainment.
83 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
FOX Entertainment Customer Service
3.3/5
FOX Entertainment has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About FOX Entertainment's Customer Service
Address
10201 W Pico Blvd, Los Angeles, CA 90064
Website
https://www.fox.com/
Quick Insights into FOX Entertainment Customer Service
FOX Entertainment's Customer Service score was rated highest by Male customers.
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Ranked FOX Entertainment Customer Service the Highest
FOX Entertainment Customer Service Score by Gender
FOX Entertainment's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FOX Entertainment.
Male
4/5
Female
N/A
FOX Entertainment as an Employer
3.3/5
FOX Entertainment has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
FOX Entertainment scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of FOX Entertainment would recommend the brand to a friend. ENPS measures how likely FOX Entertainment employees would recommend working at FOX Entertainment to a friend.
Net Promoter Score
20
NPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
