0
NPS
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Fox Factory
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About Fox Factory's Brand
FOX Factory, Inc., doing business as Fox Racing Shox, designs and develops shock absorbers and racing suspension products.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Fox Factory NPS
Fox Factory's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Fox Factory's customers would recommend using the product based on a scale of -100 to 100.
Fox Factory Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Fox Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
Apr 2025 -20 | Apr 2025 | -20 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fox Factory Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Fox Factory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fox Factory Product Quality
3/5
Fox Factory has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fox Factory's overall Product Quality score rated by its users and customers.
Fox Factory Product Information
Fox Factory’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://ridefox.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Sports & Entertainment
Fox Factory Pricing
Fox Factory ROI & Value For Money
3/5
Fox Factory has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fox Factory's overall ROI score rated by its users and customers.
Fox Factory Customer Satisfaction (CSAT)
Fox Factory Customer Satisfaction (CSAT) Score
50 / 100
Fox Factory has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fox Factory Customer Service
3/5
Fox Factory has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Fox Factory's Customer Service
Address
Scotts Valley, CA
Website
http://ridefox.com
Phone Number
(831) 768-9342
Fox Factory as an Employer
2.2/5
Fox Factory has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Fox Factory scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Fox Factory would recommend the brand to a friend. ENPS measures how likely Fox Factory employees would recommend working at Fox Factory to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
