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NPS
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Fox Rothschild
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About Fox Rothschild's Brand
Fox Rothschild are attorney's at law who practice in business law.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Fox Rothschild NPS
Fox Rothschild's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Fox Rothschild's customers would recommend using the product based on a scale of -100 to 100.
Fox Rothschild Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Fox Rothschild NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fox Rothschild Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Fox Rothschild users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fox Rothschild Product Quality
2.8/5
Fox Rothschild has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Fox Rothschild Product Information
Fox Rothschild’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Fox Rothschild Pricing
Fox Rothschild ROI & Value For Money
2.9/5
Fox Rothschild has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Fox Rothschild Customer Satisfaction (CSAT)
Fox Rothschild Customer Satisfaction (CSAT) Score
50 / 100
Fox Rothschild has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fox Rothschild Customer Service
3.1/5
Fox Rothschild has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Fox Rothschild's Customer Service
Address
2000 Market Street Tenth Floor, Philadelphia, PA
Website
http://www.foxrothschild.com/
Phone Number
215-299-2000
Fox Rothschild as an Employer
Consumer vs. Employees
Fox Rothschild scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fox Rothschild would recommend the brand to a friend. ENPS measures how likely Fox Rothschild employees would recommend working at Fox Rothschild to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
