11
NPS
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FOX Sports
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About FOX Sports' Brand
Fox Sports Interactive Media develops media initiatives for FOX Sports and FOX Sports Net.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
FOX Sports NPS
FOX Sports's Net Promoter Score (NPS) is a 11 with 46% Promoters, 19% Passives, and 35% Detractors. Net Promoter Score tracks whether FOX Sports's customers would recommend using the product based on a scale of -100 to 100.
FOX Sports Overall NPS
| 46% | Promoters |
|---|---|
| 19% | Passives |
| 35% | Detractors |
FOX Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 30 | Apr 2023 | 30 |
Aug 2023 38 | Aug 2023 | 38 |
Sep 2023 43 | Sep 2023 | 43 |
Dec 2023 34 | Dec 2023 | 34 |
Apr 2024 37 | Apr 2024 | 37 |
Sep 2024 40 | Sep 2024 | 40 |
Jan 2025 25 | Jan 2025 | 25 |
Mar 2025 24 | Mar 2025 | 24 |
Sep 2025 18 | Sep 2025 | 18 |
Oct 2025 13 | Oct 2025 | 13 |
Nov 2025 12 | Nov 2025 | 12 |
Jan 2026 12 | Jan 2026 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FOX Sports NPS by Gender
Female customers rated FOX Sports's NPS 9 points higher than Male customers.
Male
25
FOX Sports's NPS was rated 25 by Male customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Female
34
FOX Sports's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
FOX Sports NPS by Ethnicity
FOX Sports's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
FOX Sports NPS by Usage
FOX Sports's NPS was rated -33 points by customers who have used FOX Sports's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
FOX Sports Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of FOX Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FOX Sports Customer Loyalty Score by Gender
Female customers rated FOX Sports's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FOX Sports.
Male
55%
Yes
Female
100%
Yes
FOX Sports Customer Loyalty Score by Ethnicity
FOX Sports's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FOX Sports.
70
out of 100
Caucasian
FOX Sports Customer Loyalty Score by Usage
FOX Sports's Customer Loyalty score was rated 40% by customers who have used FOX Sports's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FOX Sports Product Quality
4/5
FOX Sports has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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FOX Sports Product Information
FOX Sports’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://foxsports.com
- Company Size
- 201-500 Employees
Industry
Tech
Sports & Entertainment
Quick Insights into FOX Sports Product Quality
FOX Sports's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked FOX Sports Product Quality the Highest
Ranked FOX Sports Product Quality the Lowest
FOX Sports Product Quality Score by Gender
Female customers rated FOX Sports's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FOX Sports.
Male
3.9/5
Female
5/5
FOX Sports Product Quality Score by Ethnicity
FOX Sports's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FOX Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
FOX Sports Product Quality Score by Usage
FOX Sports's Product Quality score was rated 3.8 stars by customers who have used FOX Sports's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FOX Sports Pricing
FOX Sports ROI & Value For Money
4.1/5
FOX Sports has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into FOX Sports ROI
FOX Sports's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked FOX Sports ROI the Highest
Ranked FOX Sports ROI the Lowest
FOX Sports ROI Score by Gender
Female customers rated FOX Sports's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FOX Sports.
Male
3.9/5
Female
4.3/5
FOX Sports ROI Score by Ethnicity
FOX Sports's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FOX Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
FOX Sports ROI Score by Usage
FOX Sports's ROI score was rated 4 stars by customers who have used FOX Sports's products/services for 1 to 2 Years.
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FOX Sports Customer Satisfaction (CSAT)
FOX Sports Customer Satisfaction (CSAT) Score
70 / 100
FOX Sports has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FOX Sports Customer Satisfaction
FOX Sports's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked FOX Sports Customer Satisfaction the Highest
Ranked FOX Sports Customer Satisfaction the Lowest
FOX Sports Customer Satisfaction Score by Gender
Female customers rated FOX Sports's Customer Satisfaction score 66 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FOX Sports.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FOX Sports Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FOX Sports' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FOX Sports.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
FOX Sports Customer Satisfaction Score by Usage
FOX Sports's Customer Satisfaction score was rated 34 points by customers who have used FOX Sports's products/services for 1 to 2 Years.
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FOX Sports Customer Service
3.9/5
FOX Sports has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About FOX Sports's Customer Service
Address
Los Angeles, CA 90035
Website
http://foxsports.com
Quick Insights into FOX Sports Customer Service
FOX Sports's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked FOX Sports' Customer Service score.
Ranked FOX Sports Customer Service the Highest
Ranked FOX Sports Customer Service the Lowest
FOX Sports Customer Service Score by Gender
Female customers rated FOX Sports's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FOX Sports.
Male
3.2/5
Female
4.5/5
FOX Sports Customer Service Score by Ethnicity
FOX Sports's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FOX Sports.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
FOX Sports Customer Service Score by Usage
FOX Sports's Customer Service score was rated 3.1 stars by customers who have used FOX Sports's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FOX Sports as an Employer
3.4/5
FOX Sports has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
FOX Sports scored a 11 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of FOX Sports would recommend the brand to a friend. ENPS measures how likely FOX Sports employees would recommend working at FOX Sports to a friend.
Net Promoter Score
11
NPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
