57
NPS
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Brand Page
Foxit Corporation
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About Foxit Corporation's Brand
PDF Software
Brand at a Glance
55%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
3.8/5
Customer Service
Foxit Corporation NPS
Foxit Corporation's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Foxit Corporation's customers would recommend using the product based on a scale of -100 to 100.
Foxit Corporation Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Foxit Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
Dec 2023 68 | Dec 2023 | 68 |
Aug 2024 57 | Aug 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foxit Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Foxit Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Foxit Corporation Product Quality
4.4/5
Foxit Corporation has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Foxit Corporation Product Information
Foxit Corporation serves markets in the United States. Foxit Corporation supports Web devices and offers products for small, medium, and large sized businesses.
Foxit Corporation’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Content
Enterprise
Media
On Demand
Productivity
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Document Management Software
Foxit Corporation Pricing
Foxit Corporation ROI & Value For Money
4.4/5
Foxit Corporation has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Foxit Corporation Pricing Plans
Foxit Corporation has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Foxit Corporation?
Small Businesses
Medium Businesses
Large Enterprises
Foxit Corporation Customer Satisfaction (CSAT)
Foxit Corporation Customer Satisfaction (CSAT) Score
50 / 100
Foxit Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Foxit Corporation Customer Service
3.8/5
Foxit Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Foxit Corporation's Customer Service
Address
42840 Christy Street Suite 201, Fremont, CA
Website
https://www.foxitsoftware.com/
Phone Number
5104059288
Consumer vs. Employees
Foxit Corporation scored a 57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Foxit Corporation would recommend the brand to a friend. ENPS measures how likely Foxit Corporation employees would recommend working at Foxit Corporation to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
