48
NPS
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Brand Page
Foxpass
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About Foxpass' Brand
Foxpass brings enterprise-level security practices to companies of all sizes.
Brand at a Glance
4.4/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Foxpass NPS
Foxpass's Net Promoter Score (NPS) is a 48 with 69% Promoters, 10% Passives, and 21% Detractors. Net Promoter Score tracks whether Foxpass's customers would recommend using the product based on a scale of -100 to 100.
Foxpass Overall NPS
| 69% | Promoters |
|---|---|
| 10% | Passives |
| 21% | Detractors |
Foxpass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 47 | Aug 2020 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foxpass NPS by Usage
Foxpass's NPS was rated the highest by customers who have used Foxpass's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years 89 | 1 to 2 Years | 89 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Foxpass Product Quality
4.4/5
Foxpass has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Foxpass Product Information
Foxpass serves markets in the United States. Foxpass supports Web devices and offers products for small and medium sized businesses.
Foxpass’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.foxpass.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Identity & Access Management Software
Privileged Access Management Software
Foxpass Pricing
Foxpass ROI & Value For Money
4.3/5
Foxpass has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Foxpass Pricing Plans
Foxpass has a pricing structure that accommodates small and medium businesses. Starting from $95/month, Foxpass uses a subscription model and offers the following: Basic: $95/month or $900/year for 20 total users and 10 engineering users or Posix users, Plus: $190/month or $1800/year for 75 total users and 25 Eng. or Posix users and 10 additional Posix users, and Premium: $315/month or $3000/year for 200 total users and 50 Eng. or Posix users and 50 additional Posix users.
Who Uses Foxpass?
Small Businesses
Medium Businesses
Foxpass Customer Service
5/5
Foxpass has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Foxpass's Customer Service
Address
San Francisco, CA
Website
https://www.foxpass.com
Consumer vs. Employees
Foxpass scored a 48 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Foxpass would recommend the brand to a friend. ENPS measures how likely Foxpass employees would recommend working at Foxpass to a friend.
Net Promoter Score
48
NPS Score
| 69% | Promoters |
|---|---|
| 10% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
