-50
NPS
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Fragomen Worldwide
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About Fragomen Worldwide's Brand
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Fragomen Worldwide NPS
Fragomen Worldwide's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Fragomen Worldwide's customers would recommend using the product based on a scale of -100 to 100.
Fragomen Worldwide Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Fragomen Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Sep 2024 -50 | Sep 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fragomen Worldwide Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Fragomen Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fragomen Worldwide Product Quality
3/5
Fragomen Worldwide has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fragomen Worldwide's overall Product Quality score rated by its users and customers.
Fragomen Worldwide Product Information
Fragomen Worldwide’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.fragomen.com/
Industry
Tech
Legal
Fragomen Worldwide Pricing
Fragomen Worldwide ROI & Value For Money
3/5
Fragomen Worldwide has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Fragomen Worldwide Customer Satisfaction (CSAT)
Fragomen Worldwide Customer Satisfaction (CSAT) Score
66 / 100
Fragomen Worldwide has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fragomen Worldwide Customer Service
3/5
Fragomen Worldwide has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Fragomen Worldwide's Customer Service
Website
https://www.fragomen.com/
Fragomen Worldwide as an Employer
Consumer vs. Employees
Fragomen Worldwide scored a -50 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Fragomen Worldwide would recommend the brand to a friend. ENPS measures how likely Fragomen Worldwide employees would recommend working at Fragomen Worldwide to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 56% | Promoters |
|---|---|
| 12% | Passive |
| 32% | Detractors |
