35
NPS
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Frame.io
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About Frame.io's Brand
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Brand at a Glance
91%
Customer Loyalty
4.5/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Frame.io NPS
Frame.io's Net Promoter Score (NPS) is a 35 with 58% Promoters, 19% Passives, and 23% Detractors. Net Promoter Score tracks whether Frame.io's customers would recommend using the product based on a scale of -100 to 100.
Frame.io Overall NPS
| 58% | Promoters |
|---|---|
| 19% | Passives |
| 23% | Detractors |
Frame.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 46 | May 2021 | 46 |
Aug 2021 46 | Aug 2021 | 46 |
Oct 2021 43 | Oct 2021 | 43 |
Jun 2022 40 | Jun 2022 | 40 |
Nov 2022 40 | Nov 2022 | 40 |
Jan 2023 42 | Jan 2023 | 42 |
Jun 2023 43 | Jun 2023 | 43 |
Sep 2023 43 | Sep 2023 | 43 |
Nov 2023 45 | Nov 2023 | 45 |
Mar 2024 40 | Mar 2024 | 40 |
Apr 2024 38 | Apr 2024 | 38 |
May 2024 35 | May 2024 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Frame.io NPS by Gender
Frame.io's NPS was rated 75 by Male customers on Comparably.
Male
75
Frame.io's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Frame.io's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Frame.io NPS by Ethnicity
Frame.io's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Frame.io NPS by Usage
Frame.io's NPS was rated the highest by customers who have used Frame.io's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Frame.io Customer Reviews
Out of the 2 Frame.io customer reviews 2 were positive and 0 were constructive. Frame.io customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Frame.io Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Frame.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Frame.io Customer Loyalty Score by Gender
Frame.io's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Frame.io.
Male
100%
Yes
Female
N/A
Yes
Frame.io Customer Loyalty Score by Ethnicity
Frame.io's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Frame.io.
100
out of 100
Caucasian
Frame.io Product Quality
4.5/5
Frame.io has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Frame.io Product Information
Frame.io serves markets in the United States. Frame.io supports iOS and Web devices and offers products for small and medium sized businesses.
Frame.io’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Frame.io's product the highest. Reviewers from the Non-Profit industry rated Frame.io the lowest at 4.7.
- Website
- http://frame.io
- Company Size
- 201-500 Employees
Industry
Tech
Media
Productivity
SaaS
Languages Supported
English
Product Type
Web Collaboration Software
Online Video Platform Software
Quick Insights into Frame.io Product Quality
Frame.io's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Frame.io's products/services for 5 to 10 Years.
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Ranked Frame.io Product Quality the Highest
Ranked Frame.io Product Quality the Lowest
Frame.io Product Quality Score by Gender
Frame.io's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Frame.io.
Male
5/5
Female
N/A
Frame.io Product Quality Score by Ethnicity
Frame.io's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Frame.io.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Frame.io Product Quality Score by Usage
Frame.io's Product Quality score was rated the highest by customers who have used Frame.io's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Frame.io Product Quality Score by Industry
Frame.io's Product Quality score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
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Frame.io Pricing
Frame.io ROI & Value For Money
3.8/5
Frame.io has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Frame.io's overall ROI score rated by its users and customers.
Frame.io Pricing Plans
Frame.io has a pricing structure that accommodates small and medium businesses. Starting from $15/month, Frame.io uses a subscription model and offers the following: Starter Plan: $15/month for 3 projects, 10GB storage and 10 collaborators., Professional Plan: $25/month for unlimited projects, 50GB and 25 collaborators., and Company Plans:. For the users that are not ready to commit yet, Frame.io also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Frame.io.
Who Uses Frame.io?
Small Businesses
Medium Businesses
Quick Insights into Frame.io ROI
Frame.io's ROI score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Frame.io ROI the Highest
Ranked Frame.io ROI the Lowest
Frame.io ROI Score by Gender
Frame.io's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Frame.io.
Male
3.7/5
Female
N/A
Frame.io ROI Score by Ethnicity
Frame.io's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Frame.io.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Frame.io ROI Score by Industry
Frame.io's ROI score was rated the highest by Media and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Frame.io Customer Satisfaction (CSAT)
Frame.io Customer Satisfaction (CSAT) Score
100 / 100
Frame.io has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Frame.io Customer Satisfaction
Frame.io's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Frame.io's Customer Satisfaction.
Ranked Frame.io Customer Satisfaction the Highest
Frame.io Customer Satisfaction Score by Gender
Frame.io's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Frame.io.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Frame.io Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Frame.io's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Frame.io.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Frame.io Customer Service
3.8/5
Frame.io has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Frame.io's Customer Service
Address
22 Cortlandt St, York, NY 10007
Website
http://frame.io
Frame.io's Social Links
Quick Insights into Frame.io Customer Service
Frame.io's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Frame.io's Customer Service score.
Ranked Frame.io Customer Service the Highest
Frame.io Customer Service Score by Gender
Frame.io's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Frame.io.
Male
4.6/5
Female
N/A
Frame.io Customer Service Score by Ethnicity
Frame.io's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Frame.io.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Frame.io as an Employer
4.6/5
Frame.io has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Frame.io scored a 35 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Frame.io would recommend the brand to a friend. ENPS measures how likely Frame.io employees would recommend working at Frame.io to a friend.
Net Promoter Score
35
NPS Score
| 58% | Promoters |
|---|---|
| 19% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
