3
NPS
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Framebridge
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About Framebridge's Brand
Framebridge makes custom picture framing easy, stylish, and affordable.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Framebridge NPS
Framebridge's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether Framebridge's customers would recommend using the product based on a scale of -100 to 100.
Framebridge Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
Framebridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 19 | Oct 2023 | 19 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 4 | Dec 2023 | 4 |
Jan 2024 -1 | Jan 2024 | -1 |
May 2024 -4 | May 2024 | -4 |
Aug 2024 -9 | Aug 2024 | -9 |
Sep 2024 -4 | Sep 2024 | -4 |
Nov 2024 0 | Nov 2024 | 0 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 2 | Jan 2025 | 2 |
Mar 2025 6 | Mar 2025 | 6 |
Aug 2025 3 | Aug 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Framebridge NPS by Gender
Framebridge's NPS was rated -34 by Female customers on Comparably.
Female
-34
Framebridge's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Framebridge's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Framebridge NPS by Ethnicity
Framebridge's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Framebridge NPS by Usage
Framebridge's NPS was rated the highest by customers who have used Framebridge's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Framebridge Customer Reviews
Out of the 2 Framebridge customer reviews 1 was positive and 1 was constructive. Framebridge customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Framebridge Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Framebridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Framebridge Customer Loyalty Score by Gender
Framebridge's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Framebridge Customer Loyalty Score by Ethnicity
Framebridge's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Framebridge.
33
out of 100
Caucasian
Framebridge Customer Loyalty Score by Usage
Framebridge's Customer Loyalty score was rated the highest by customers who have used Framebridge's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Framebridge Customer Loyalty Score by Industry
Framebridge's Customer Loyalty score was rated 10% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Framebridge Product Quality
3.1/5
Framebridge has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Framebridge Product Information
Framebridge’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Framebridge's product the highest.
- Website
- http://www.framebridge.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Real Estate
SaaS
Quick Insights into Framebridge Product Quality
Framebridge's Product Quality score was rated highest by customers who have used Framebridge's products/services for 2 to 5 Years, and rated lowest by customers who have used Framebridge's products/services for Less than 1 Year.
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Ranked Framebridge Product Quality the Highest
Ranked Framebridge Product Quality the Lowest
Framebridge Product Quality Score by Gender
Framebridge's Product Quality score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
Framebridge Product Quality Score by Ethnicity
Framebridge's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Framebridge.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Framebridge Product Quality Score by Usage
Framebridge's Product Quality score was rated the highest by customers who have used Framebridge's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Framebridge Product Quality Score by Industry
Framebridge's Product Quality score was rated 1.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Framebridge Pricing
Framebridge ROI & Value For Money
3.2/5
Framebridge has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Framebridge Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Framebridge ROI
Framebridge's ROI score was rated highest by customers who have used Framebridge's products/services for 2 to 5 Years, and rated lowest by customers who have used Framebridge's products/services for Less than 1 Year.
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Ranked Framebridge ROI the Highest
Ranked Framebridge ROI the Lowest
Framebridge ROI Score by Gender
Framebridge's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Framebridge.
Female
3.1/5
Male
N/A
Framebridge ROI Score by Ethnicity
Framebridge's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Framebridge.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Framebridge ROI Score by Usage
Framebridge's ROI score was rated the highest by customers who have used Framebridge's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Framebridge ROI Score by Industry
Framebridge's ROI score was rated 1.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Framebridge Customer Satisfaction (CSAT)
Framebridge Customer Satisfaction (CSAT) Score
50 / 100
Framebridge has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Framebridge Customer Satisfaction
Framebridge's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Framebridge's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Framebridge's Customer Satisfaction.
Ranked Framebridge Customer Satisfaction the Highest
Ranked Framebridge Customer Satisfaction the Lowest
Framebridge Customer Satisfaction Score by Gender
Framebridge's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Framebridge.
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 17% |
Framebridge Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Framebridge's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Framebridge.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Framebridge Customer Satisfaction Score by Usage
Framebridge's Customer Satisfaction score was rated the highest by customers who have used Framebridge's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Framebridge Customer Satisfaction Score by Industry
Framebridge's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Framebridge Customer Satisfaction Score by Industry",
"text": "Framebridge's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Framebridge's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Framebridge Customer Service
3.6/5
Framebridge has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Framebridge's overall Customer Service score rated by its users and customers.
About Framebridge's Customer Service
Address
4501 Forbes Blvd., Suite H, Lanham, MD
Website
http://www.framebridge.com/
Phone Number
202-629-0727
Quick Insights into Framebridge Customer Service
Framebridge's Customer Service score was rated highest by customers who have used Framebridge's products/services for 2 to 5 Years, and rated lowest by customers who have used Framebridge's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Framebridge's Customer Service score.
Ranked Framebridge Customer Service the Highest
Ranked Framebridge Customer Service the Lowest
Framebridge Customer Service Score by Gender
Framebridge's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Framebridge.
Female
4/5
Male
N/A
Framebridge Customer Service Score by Ethnicity
Framebridge's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Framebridge.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Framebridge Customer Service Score by Usage
Framebridge's Customer Service score was rated the highest by customers who have used Framebridge's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Framebridge Customer Service Score by Industry
Framebridge's Customer Service score was rated 2.1 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Framebridge as an Employer
2.4/5
Framebridge has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Framebridge scored a 3 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Framebridge would recommend the brand to a friend. ENPS measures how likely Framebridge employees would recommend working at Framebridge to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 29% | Promoters |
|---|---|
| 6% | Passive |
| 65% | Detractors |
