100
NPS
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Brand Page
France 24
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About France 24 Brand
Provider of TV channel broadcasting services. The company is an international news and current affairs television channel based in Paris.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
France 24 NPS
France 24's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether France 24's customers would recommend using the product based on a scale of -100 to 100.
France 24 Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
France 24 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
France 24 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of France 24 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
France 24 Product Quality
5/5
France 24 has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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France 24 Product Information
France 24’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.france24.com
- Company Size
- 1,001-5,000 Employees
France 24 Pricing
France 24 ROI & Value For Money
4/5
France 24 has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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France 24 Customer Satisfaction (CSAT)
France 24 Customer Satisfaction (CSAT) Score
100 / 100
France 24 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
France 24 Customer Service
4/5
France 24 has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About France 24's Customer Service
Address
5, rue des Nations Unies, Paris, 92130
Website
www.france24.com
Consumer vs. Employees
France 24 scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of France 24 would recommend the brand to a friend. ENPS measures how likely France 24 employees would recommend working at France 24 to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
