100
NPS
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Franchise Ball
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About Franchise Ball's Brand
Franchise Ball is an online multiplayer baseball simulation game.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
Franchise Ball NPS
Franchise Ball's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Franchise Ball's customers would recommend using the product based on a scale of -100 to 100.
Franchise Ball Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Franchise Ball NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franchise Ball Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Franchise Ball users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Franchise Ball Product Quality
4.1/5
Franchise Ball has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Franchise Ball's overall Product Quality score rated by its users and customers.
Franchise Ball Product Information
Franchise Ball’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.franchiseball.com
- Company Size
- 1-10 Employees
Industry
Tech
Gaming
Hardware and Devices
SaaS
Sports & Entertainment
Virtual Reality
Franchise Ball Pricing
Franchise Ball ROI & Value For Money
3.7/5
Franchise Ball has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Franchise Ball Customer Satisfaction (CSAT)
Franchise Ball Customer Satisfaction (CSAT) Score
100 / 100
Franchise Ball has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Franchise Ball Customer Service
4.2/5
Franchise Ball has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Franchise Ball's Customer Service
Address
3021 SW Bradford St., Apt 107, Seattle, WA
Website
http://www.franchiseball.com
Phone Number
12535765243
Consumer vs. Employees
Franchise Ball scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Franchise Ball would recommend the brand to a friend. ENPS measures how likely Franchise Ball employees would recommend working at Franchise Ball to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
