-36
NPS
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Franciscan Health
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About Franciscan Health's Brand
Throughout our 12 ministries and many medical practices, we offer a number of nationally recognized Centers of Health Care Excellence. For 140 years, Franciscan Alliance has stayed true to our founding mission to care for everyone who comes through our doors. We treat our patients with the best possible care by following the guiding ethical values embodied by our founding congregation, the Sisters of St. Francis of Perpetual Adoration. Always mindful of our Christian stewardship to the Roman Catholic Church, we minister with joy, care and compassion according to the ideals of St. Francis of Assisi and our founder, Mother Maria Theresia Bonzel.
Brand at a Glance
61%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
Franciscan Health NPS
Franciscan Health's Net Promoter Score (NPS) is a -36 with 26% Promoters, 12% Passives, and 62% Detractors. Net Promoter Score tracks whether Franciscan Health's customers would recommend using the product based on a scale of -100 to 100.
Franciscan Health Overall NPS
| 26% | Promoters |
|---|---|
| 12% | Passives |
| 62% | Detractors |
Franciscan Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -44 | Jul 2023 | -44 |
Sep 2023 -44 | Sep 2023 | -44 |
Oct 2023 -44 | Oct 2023 | -44 |
Dec 2023 -39 | Dec 2023 | -39 |
Jan 2024 -38 | Jan 2024 | -38 |
Feb 2024 -40 | Feb 2024 | -40 |
Mar 2024 -40 | Mar 2024 | -40 |
Jul 2024 -41 | Jul 2024 | -41 |
Aug 2024 -41 | Aug 2024 | -41 |
Sep 2024 -43 | Sep 2024 | -43 |
Oct 2024 -39 | Oct 2024 | -39 |
Jun 2025 -36 | Jun 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franciscan Health NPS by Gender
Female customers rated Franciscan Health's NPS 47 points higher than Male customers.
Male
-75
Franciscan Health's NPS was rated -75 by Male customers on Comparably.
8%
Promoters
9%
Passives
83%
Detractors
Female
-28
Franciscan Health's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Franciscan Health NPS by Ethnicity
Franciscan Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Franciscan Health NPS by Age
Franciscan Health's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Franciscan Health NPS by Usage
Franciscan Health's NPS was rated the highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -43 | Over 10 Years | -43 |
Franciscan Health Customer Reviews
Out of the 11 Franciscan Health customer reviews 3 were positive and 8 were constructive. Franciscan Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Franciscan Health Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Franciscan Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Franciscan Health Customer Loyalty Score by Gender
Female customers rated Franciscan Health's Customer Loyalty score 13% higher than Male customers.
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Male
55%
Yes
Female
68%
Yes
Franciscan Health Customer Loyalty Score by Ethnicity
Franciscan Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Franciscan Health.
68
out of 100
Caucasian
40
out of 100
African American/Black
70
out of 100
Other
Franciscan Health Customer Loyalty Score by Age
Franciscan Health's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Franciscan Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
51-55 40% | 51-55 | 40% |
56-60 70% | 56-60 | 70% |
66+ 78% | 66+ | 78% |
Franciscan Health Customer Loyalty Score by Usage
Franciscan Health's Customer Loyalty score was rated the highest by customers who have used Franciscan Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Franciscan Health Customer Loyalty Score by Industry
Franciscan Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Franciscan Health Product Quality
2.4/5
Franciscan Health has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Franciscan Health Product Information
Franciscan Health’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Franciscan Health's product the highest. Reviewers from the Accounting industry rated Franciscan Health the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Franciscan Health Product Quality
Franciscan Health's Product Quality score was rated highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Franciscan Health Product Quality the Highest
Ranked Franciscan Health Product Quality the Lowest
Franciscan Health Product Quality Score by Gender
Female customers rated Franciscan Health's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Franciscan Health.
Male
2/5
Female
2.5/5
Franciscan Health Product Quality Score by Ethnicity
Franciscan Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Franciscan Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Franciscan Health Product Quality Score by Age
Franciscan Health's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Franciscan Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.6 | 56-60 | 1.6 |
66+ 2.5 | 66+ | 2.5 |
Franciscan Health Product Quality Score by Usage
Franciscan Health's Product Quality score was rated the highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Franciscan Health Product Quality Score by Industry
Franciscan Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Franciscan Health Pricing
Franciscan Health ROI & Value For Money
2.2/5
Franciscan Health has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Franciscan Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Franciscan Health.
Quick Insights into Franciscan Health ROI
Franciscan Health's ROI score was rated highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Franciscan Health ROI the Highest
Ranked Franciscan Health ROI the Lowest
Franciscan Health ROI Score by Gender
Female customers rated Franciscan Health's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Franciscan Health.
Male
1.5/5
Female
2.2/5
Franciscan Health ROI Score by Ethnicity
Franciscan Health's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Franciscan Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Franciscan Health ROI Score by Age
Franciscan Health's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Franciscan Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Franciscan Health ROI Score by Usage
Franciscan Health's ROI score was rated the highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Franciscan Health ROI Score by Industry
Franciscan Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Franciscan Health Customer Satisfaction (CSAT)
Franciscan Health Customer Satisfaction (CSAT) Score
33 / 100
Franciscan Health has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
8%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Franciscan Health Customer Satisfaction
Franciscan Health's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
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Ranked Franciscan Health Customer Satisfaction the Highest
Ranked Franciscan Health Customer Satisfaction the Lowest
Franciscan Health Customer Satisfaction Score by Gender
Female customers rated Franciscan Health's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Franciscan Health.
17 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 43% |
Franciscan Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Franciscan Health's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
35%
Satisfied
12%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
35%
CSAT according to African American/Black
Franciscan Health's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Franciscan Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Franciscan Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Franciscan Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Franciscan Health Customer Satisfaction Score by Age
Franciscan Health's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Franciscan Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 66+ | 25% |
Franciscan Health Customer Satisfaction Score by Usage
Franciscan Health's Customer Satisfaction score was rated the highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Franciscan Health Customer Satisfaction Score by Industry
Franciscan Health's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Franciscan Health Customer Service
2.4/5
Franciscan Health has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Franciscan Health's overall Customer Service score rated by its users and customers.
About Franciscan Health's Customer Service
Address
1515 W Dragoon Trail, Mishawaka, IN 46544
Website
https://www.franciscanhealth.org/
Phone Number
5555555555
Franciscan Health's Social Links
Quick Insights into Franciscan Health Customer Service
Franciscan Health's Customer Service score was rated highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Franciscan Health's Customer Service score.
Ranked Franciscan Health Customer Service the Highest
Ranked Franciscan Health Customer Service the Lowest
Franciscan Health Customer Service Score by Gender
Female customers rated Franciscan Health's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Franciscan Health.
Male
1.9/5
Female
2.4/5
Franciscan Health Customer Service Score by Ethnicity
Franciscan Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Franciscan Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Franciscan Health Customer Service Score by Age
Franciscan Health's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Franciscan Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Franciscan Health Customer Service Score by Usage
Franciscan Health's Customer Service score was rated the highest by customers who have used Franciscan Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Franciscan Health Customer Service Score by Industry
Franciscan Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Franciscan Health as an Employer
2.5/5
Franciscan Health has a 2.5/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Franciscan Health scored a -36 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Franciscan Health would recommend the brand to a friend. ENPS measures how likely Franciscan Health employees would recommend working at Franciscan Health to a friend.
Net Promoter Score
-36
NPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 28% | Promoters |
|---|---|
| 14% | Passive |
| 58% | Detractors |
