47
NPS
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FranConnect
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About FranConnect's Brand
FranConnect is the #1 provider of Franchise Management Systems with the most comprehensive franchising solution on the Planet!
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
FranConnect NPS
FranConnect's Net Promoter Score (NPS) is a 47 with 66% Promoters, 15% Passives, and 19% Detractors. Net Promoter Score tracks whether FranConnect's customers would recommend using the product based on a scale of -100 to 100.
FranConnect Overall NPS
| 66% | Promoters |
|---|---|
| 15% | Passives |
| 19% | Detractors |
FranConnect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
Dec 2022 46 | Dec 2022 | 46 |
Dec 2023 48 | Dec 2023 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FranConnect NPS by Usage
FranConnect's NPS was rated the highest by customers who have used FranConnect's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
FranConnect Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FranConnect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FranConnect Product Quality
4.1/5
FranConnect has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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FranConnect Product Information
FranConnect serves markets in the United States. FranConnect supports Web devices and offers products for medium and large sized businesses.
FranConnect’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated FranConnect's product the highest. Reviewers from the Automotive and Transportation industry rated FranConnect the lowest at 3.9.
- Website
- http://www.franconnect.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Franchise Management Software
Quick Insights into FranConnect Product Quality
FranConnect's Product Quality score was rated highest by customers who have used FranConnect's products/services for 1 to 2 Years, and rated lowest by customers from the Construction industry.
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Ranked FranConnect Product Quality the Highest
Ranked FranConnect Product Quality the Lowest
FranConnect Product Quality Score by Usage
FranConnect's Product Quality score was rated the highest by customers who have used FranConnect's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FranConnect Product Quality Score by Industry
FranConnect's Product Quality score was rated the highest by Food and Beverages industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FranConnect Pricing
FranConnect ROI & Value For Money
4.1/5
FranConnect has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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FranConnect Pricing Plans
FranConnect has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Staffing and Recruiting industry think that they had the lowest ROI from FranConnect.
Who Uses FranConnect?
Medium Businesses
Large Enterprises
Quick Insights into FranConnect ROI
FranConnect's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Staffing and Recruiting industry.
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Ranked FranConnect ROI the Highest
Ranked FranConnect ROI the Lowest
FranConnect ROI Score by Industry
FranConnect's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Staffing and Recruiting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FranConnect Customer Satisfaction (CSAT)
FranConnect Customer Satisfaction (CSAT) Score
50 / 100
FranConnect has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FranConnect Customer Service
3.7/5
FranConnect has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About FranConnect's Customer Service
Address
11800 Sunrise Valley Drive, Suite 900, Reston, VA
Website
http://www.franconnect.com
Phone Number
(703) 390-9300
FranConnect as an Employer
4.2/5
FranConnect has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
FranConnect scored a 47 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of FranConnect would recommend the brand to a friend. ENPS measures how likely FranConnect employees would recommend working at FranConnect to a friend.
Net Promoter Score
47
NPS Score
| 66% | Promoters |
|---|---|
| 15% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
