66
NPS
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Franke
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About Franke's Brand
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.7/5
Customer Service
Franke NPS
Franke's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Franke's customers would recommend using the product based on a scale of -100 to 100.
Franke Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Franke NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Nov 2023 67 | Nov 2023 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franke Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Franke users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Franke Product Quality
4.2/5
Franke has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Franke Product Information
Franke’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.franke.com
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing
Franke Pricing
Franke ROI & Value For Money
3.9/5
Franke has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Franke Customer Satisfaction (CSAT)
Franke Customer Satisfaction (CSAT) Score
80 / 100
Franke has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Franke Customer Service
4.7/5
Franke has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Franke's Customer Service
Website
http://www.franke.com
Franke as an Employer
3.5/5
Franke has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Franke scored a 66 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Franke would recommend the brand to a friend. ENPS measures how likely Franke employees would recommend working at Franke to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 73% | Promoters |
|---|---|
| 0% | Passive |
| 27% | Detractors |
