37
NPS
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Franklin Electric
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About Franklin Electric's Brand
Service Station Hardware, Dispensing Systems, Fuel Management Systems
Brand at a Glance
84%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Franklin Electric NPS
Franklin Electric's Net Promoter Score (NPS) is a 37 with 66% Promoters, 5% Passives, and 29% Detractors. Net Promoter Score tracks whether Franklin Electric's customers would recommend using the product based on a scale of -100 to 100.
Franklin Electric Overall NPS
| 66% | Promoters |
|---|---|
| 5% | Passives |
| 29% | Detractors |
Franklin Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 15 | Sep 2022 | 15 |
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 36 | Dec 2022 | 36 |
Apr 2023 41 | Apr 2023 | 41 |
May 2023 46 | May 2023 | 46 |
Aug 2023 36 | Aug 2023 | 36 |
Oct 2023 31 | Oct 2023 | 31 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 28 | Mar 2024 | 28 |
Aug 2024 32 | Aug 2024 | 32 |
Jan 2025 35 | Jan 2025 | 35 |
Jun 2025 37 | Jun 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franklin Electric NPS by Gender
Franklin Electric's NPS was rated 0 by Male customers on Comparably.
Male
0
Franklin Electric's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Franklin Electric's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Franklin Electric NPS by Ethnicity
Franklin Electric's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Franklin Electric Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Franklin Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Franklin Electric Customer Loyalty Score by Gender
Franklin Electric's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Franklin Electric Customer Loyalty Score by Ethnicity
Franklin Electric's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Franklin Electric.
40
out of 100
Caucasian
Franklin Electric Product Quality
3.7/5
Franklin Electric has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Franklin Electric Product Information
Franklin Electric’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Energy
Hardware and Devices
Manufacturing
Quick Insights into Franklin Electric Product Quality
Franklin Electric's Product Quality score was rated highest by Male customers.
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Ranked Franklin Electric Product Quality the Highest
Franklin Electric Product Quality Score by Gender
Franklin Electric's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Franklin Electric.
Male
3/5
Female
N/A
Franklin Electric Product Quality Score by Ethnicity
Franklin Electric's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Franklin Electric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Franklin Electric Pricing
Franklin Electric ROI & Value For Money
3.8/5
Franklin Electric has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Franklin Electric ROI
Franklin Electric's ROI score was rated highest by Male customers.
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Ranked Franklin Electric ROI the Highest
Franklin Electric ROI Score by Gender
Franklin Electric's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Franklin Electric ROI Score by Ethnicity
Franklin Electric's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Franklin Electric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Franklin Electric Customer Satisfaction (CSAT)
Franklin Electric Customer Satisfaction (CSAT) Score
82 / 100
Franklin Electric has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
35%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Franklin Electric Customer Satisfaction
Franklin Electric's Customer Satisfaction score was rated highest by Male customers.
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Ranked Franklin Electric Customer Satisfaction the Highest
Franklin Electric Customer Satisfaction Score by Gender
Franklin Electric's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Franklin Electric.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Franklin Electric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Franklin Electric's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Franklin Electric.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Franklin Electric Customer Service
3.7/5
Franklin Electric has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Franklin Electric's Customer Service
Address
Fort Wayne, IN
Website
http://www.franklin-electric.com/corporate/default.aspx
Phone Number
+1 260-824-2900
Quick Insights into Franklin Electric Customer Service
Franklin Electric's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Franklin Electric's Customer Service score.
Ranked Franklin Electric Customer Service the Highest
Franklin Electric Customer Service Score by Gender
Franklin Electric's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Franklin Electric.
Male
3/5
Female
N/A
Franklin Electric Customer Service Score by Ethnicity
Franklin Electric's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Franklin Electric.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Franklin Electric as an Employer
3.5/5
Franklin Electric has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Franklin Electric scored a 37 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Franklin Electric would recommend the brand to a friend. ENPS measures how likely Franklin Electric employees would recommend working at Franklin Electric to a friend.
Net Promoter Score
37
NPS Score
| 66% | Promoters |
|---|---|
| 5% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
