-100
NPS
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Franklin Wireless
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About Franklin Wireless' Brand
Franklin Wireless Corp. is a leading wireless broadband high-speed data communications products provider.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
1.5/5
Customer Service
Franklin Wireless NPS
Franklin Wireless's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Franklin Wireless's customers would recommend using the product based on a scale of -100 to 100.
Franklin Wireless Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Franklin Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franklin Wireless Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Franklin Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Franklin Wireless Product Quality
5/5
Franklin Wireless has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Franklin Wireless' overall Product Quality score rated by its users and customers.
Franklin Wireless Product Information
Franklin Wireless’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Franklin Wireless Pricing
Franklin Wireless ROI & Value For Money
5/5
Franklin Wireless has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Franklin Wireless' overall ROI score rated by its users and customers.
Franklin Wireless Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Franklin Wireless Customer Service
1.5/5
Franklin Wireless has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Franklin Wireless' overall Customer Service score rated by its users and customers.
About Franklin Wireless's Customer Service
Address
5440 Morehouse Drive, Suite 1000, San Diego, CA
Website
http://www.franklinwireless.com
Phone Number
858-623-0000
Franklin Wireless as an Employer
Consumer vs. Employees
Franklin Wireless scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Franklin Wireless would recommend the brand to a friend. ENPS measures how likely Franklin Wireless employees would recommend working at Franklin Wireless to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
