100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fraud.net
Marketing or Exec? Claim Your Free Account
About Fraud.net's Brand
Fraud.net develops a crowdsourced fraud analysis platform for online merchants to prevent e-commerce fraud.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
Fraud.net NPS
Fraud.net's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fraud.net's customers would recommend using the product based on a scale of -100 to 100.
Fraud.net Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fraud.net NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fraud.net Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fraud.net users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fraud.net Product Quality
4.3/5
Fraud.net has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fraud.net's overall Product Quality score rated by its users and customers.
Fraud.net Product Information
Fraud.net serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Fraud.net supports Web devices and offers products for medium and large sized businesses.
Fraud.net’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://fraud.net
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
Financial Fraud Detection Software
Risk Management Software
Banking System Software
Trading Software
Banking & Financial Software
Online Banking Software
Fraud.net Pricing
Fraud.net ROI & Value For Money
4.3/5
Fraud.net has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fraud.net's overall ROI score rated by its users and customers.
Fraud.net Pricing Plans
Fraud.net has a pricing structure that accommodates medium and large businesses.
Who Uses Fraud.net?
Medium Businesses
Large Enterprises
Fraud.net Customer Satisfaction (CSAT)
Fraud.net Customer Satisfaction (CSAT) Score
100 / 100
Fraud.net has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fraud.net Customer Service
4.1/5
Fraud.net has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Fraud.net's overall Customer Service score rated by its users and customers.
About Fraud.net's Customer Service
Address
York, NY
Website
https://fraud.net
Fraud.net as an Employer
4.7/5
Fraud.net has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fraud.net scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fraud.net would recommend the brand to a friend. ENPS measures how likely Fraud.net employees would recommend working at Fraud.net to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
