-68
NPS
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Freedom Forever
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About Freedom Forever's Brand
Freedom Forever is one the largest residential solar installers nationwide, operating in thirty-six states. We offer solar storage options alongside our industry-leading 25-year production guarantee and cutting-edge proprietary software, LIGHTSPEED, to optimize our installation processes. Focused on creating the best environment for our employees, dealer partners, and customers, we’re committed to delivering innovative solutions and exceptional customer service.
Brand at a Glance
62%
Customer Loyalty
1.8/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Freedom Forever NPS
Freedom Forever's Net Promoter Score (NPS) is a -68 with 15% Promoters, 2% Passives, and 83% Detractors. Net Promoter Score tracks whether Freedom Forever's customers would recommend using the product based on a scale of -100 to 100.
Freedom Forever Overall NPS
| 15% | Promoters |
|---|---|
| 2% | Passives |
| 83% | Detractors |
Freedom Forever NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -63 | Aug 2023 | -63 |
Sep 2023 -69 | Sep 2023 | -69 |
Oct 2023 -73 | Oct 2023 | -73 |
Nov 2023 -73 | Nov 2023 | -73 |
Jan 2024 -75 | Jan 2024 | -75 |
Feb 2024 -75 | Feb 2024 | -75 |
Apr 2024 -77 | Apr 2024 | -77 |
Jun 2024 -73 | Jun 2024 | -73 |
Jul 2024 -73 | Jul 2024 | -73 |
Jun 2025 -73 | Jun 2025 | -73 |
Jul 2025 -68 | Jul 2025 | -68 |
Jan 2026 -68 | Jan 2026 | -68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freedom Forever NPS by Gender
Female customers rated Freedom Forever's NPS 20 points higher than Male customers.
Male
-84
Freedom Forever's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
-64
Freedom Forever's NPS was rated -64 by Female customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Freedom Forever NPS by Ethnicity
Freedom Forever's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Freedom Forever NPS by Age
Freedom Forever's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Freedom Forever NPS by Usage
Freedom Forever's NPS was rated the highest by customers who have used Freedom Forever's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
Freedom Forever Customer Reviews
Out of the 5 Freedom Forever customer reviews 1 was positive and 4 were constructive. Freedom Forever customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Freedom Forever Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Freedom Forever users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Freedom Forever Customer Loyalty Score by Gender
Female customers rated Freedom Forever's Customer Loyalty score 16% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Freedom Forever.
Male
51%
Yes
Female
67%
Yes
Freedom Forever Customer Loyalty Score by Ethnicity
Freedom Forever's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Freedom Forever.
55
out of 100
Caucasian
40
out of 100
Hispanic or Latino
70
out of 100
African American/Black
55
out of 100
Other
Freedom Forever Customer Loyalty Score by Age
Freedom Forever's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Freedom Forever.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 40% | 36-40 | 40% |
41-45 64% | 41-45 | 64% |
46-50 40% | 46-50 | 40% |
51-55 10% | 51-55 | 10% |
61-65 40% | 61-65 | 40% |
66+ 78% | 66+ | 78% |
Freedom Forever Customer Loyalty Score by Usage
Freedom Forever's Customer Loyalty score was rated the highest by customers who have used Freedom Forever's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Freedom Forever Customer Loyalty Score by Industry
Freedom Forever's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Freedom Forever Product Quality
1.8/5
Freedom Forever has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Freedom Forever Product Information
Freedom Forever’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Freedom Forever's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Quick Insights into Freedom Forever Product Quality
Freedom Forever's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Freedom Forever's Product Quality.
Ranked Freedom Forever Product Quality the Highest
Ranked Freedom Forever Product Quality the Lowest
Freedom Forever Product Quality Score by Gender
Freedom Forever's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Freedom Forever.
Male
1.5/5
Female
1.5/5
Freedom Forever Product Quality Score by Ethnicity
Freedom Forever's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Freedom Forever.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
Freedom Forever Product Quality Score by Age
Freedom Forever's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Freedom Forever.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Freedom Forever Product Quality Score by Usage
Freedom Forever's Product Quality score was rated the highest by customers who have used Freedom Forever's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Freedom Forever Product Quality Score by Industry
Freedom Forever's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Freedom Forever Pricing
Freedom Forever ROI & Value For Money
1.5/5
Freedom Forever has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Forever's overall ROI score rated by its users and customers.
Freedom Forever Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Freedom Forever ROI
Freedom Forever's ROI score was rated highest by customers who have used Freedom Forever's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Freedom Forever ROI the Highest
Ranked Freedom Forever ROI the Lowest
Freedom Forever ROI Score by Gender
Freedom Forever's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Freedom Forever.
Male
1.5/5
Female
1.5/5
Freedom Forever ROI Score by Ethnicity
Freedom Forever's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Freedom Forever.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Freedom Forever ROI Score by Age
Freedom Forever's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Freedom Forever.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Freedom Forever ROI Score by Usage
Freedom Forever's ROI score was rated the highest by customers who have used Freedom Forever's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Freedom Forever ROI Score by Industry
Freedom Forever's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Freedom Forever Customer Satisfaction (CSAT)
Freedom Forever Customer Satisfaction (CSAT) Score
18 / 100
Freedom Forever has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freedom Forever Customer Satisfaction
Freedom Forever's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Freedom Forever's Customer Satisfaction.
Ranked Freedom Forever Customer Satisfaction the Highest
Ranked Freedom Forever Customer Satisfaction the Lowest
Freedom Forever Customer Satisfaction Score by Gender
Female customers rated Freedom Forever's Customer Satisfaction score 14 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Freedom Forever.
4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 88% |
18 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 82% |
Freedom Forever Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Freedom Forever's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
91%
CSAT according to Hispanic or Latino
Freedom Forever's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freedom Forever.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
Freedom Forever's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freedom Forever.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Freedom Forever's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freedom Forever.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Freedom Forever Customer Satisfaction Score by Age
Freedom Forever's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Freedom Forever.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 12% |
Freedom Forever Customer Satisfaction Score by Usage
Freedom Forever's Customer Satisfaction score was rated the highest by customers who have used Freedom Forever's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Freedom Forever Customer Satisfaction Score by Industry
Freedom Forever's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Freedom Forever Customer Service
1.5/5
Freedom Forever has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Forever's overall Customer Service score rated by its users and customers.
About Freedom Forever's Customer Service
Address
43445 Business Park Dr, Temecula, CA 92590
Website
http://www.freedomforever.com/
Freedom Forever's Social Links
Quick Insights into Freedom Forever Customer Service
Freedom Forever's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Freedom Forever's Customer Service score.
Ranked Freedom Forever Customer Service the Highest
Ranked Freedom Forever Customer Service the Lowest
Freedom Forever Customer Service Score by Gender
Freedom Forever's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Freedom Forever.
Male
1.5/5
Female
1.5/5
Freedom Forever Customer Service Score by Ethnicity
Freedom Forever's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Freedom Forever.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Freedom Forever Customer Service Score by Age
Freedom Forever's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Freedom Forever.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Freedom Forever Customer Service Score by Usage
Freedom Forever's Customer Service score was rated the highest by customers who have used Freedom Forever's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Freedom Forever Customer Service Score by Industry
Freedom Forever's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Freedom Forever as an Employer
2.8/5
Freedom Forever has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Freedom Forever scored a -68 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Freedom Forever would recommend the brand to a friend. ENPS measures how likely Freedom Forever employees would recommend working at Freedom Forever to a friend.
Net Promoter Score
-68
NPS Score
| 15% | Promoters |
|---|---|
| 2% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 46% | Promoters |
|---|---|
| 13% | Passive |
| 41% | Detractors |
