-88
NPS
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Freedom Mortgage Corporation
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About Freedom Mortgage Corporation's Brand
Brand at a Glance
66%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Freedom Mortgage Corporation CMO
Freedom Mortgage Corporation NPS
Freedom Mortgage Corporation's Net Promoter Score (NPS) is a -88 with 5% Promoters, 2% Passives, and 93% Detractors. Net Promoter Score tracks whether Freedom Mortgage Corporation's customers would recommend using the product based on a scale of -100 to 100.
Freedom Mortgage Corporation Overall NPS
| 5% | Promoters |
|---|---|
| 2% | Passives |
| 93% | Detractors |
Freedom Mortgage Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -91 | Feb 2025 | -91 |
Mar 2025 -91 | Mar 2025 | -91 |
Apr 2025 -89 | Apr 2025 | -89 |
May 2025 -89 | May 2025 | -89 |
Jun 2025 -89 | Jun 2025 | -89 |
Jul 2025 -89 | Jul 2025 | -89 |
Aug 2025 -89 | Aug 2025 | -89 |
Sep 2025 -89 | Sep 2025 | -89 |
Oct 2025 -89 | Oct 2025 | -89 |
Dec 2025 -89 | Dec 2025 | -89 |
Jan 2026 -89 | Jan 2026 | -89 |
Mar 2026 -89 | Mar 2026 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freedom Mortgage Corporation NPS by Gender
Female customers rated Freedom Mortgage Corporation's NPS 1 points higher than Male customers.
Male
-99
Freedom Mortgage Corporation's NPS was rated -99 by Male customers on Comparably.
0%
Promoters
1%
Passives
99%
Detractors
Female
-98
Freedom Mortgage Corporation's NPS was rated -98 by Female customers on Comparably.
0%
Promoters
2%
Passives
98%
Detractors
Freedom Mortgage Corporation NPS by Ethnicity
Freedom Mortgage Corporation's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -98 | Caucasian | -98 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Freedom Mortgage Corporation NPS by Age
Freedom Mortgage Corporation's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Freedom Mortgage Corporation NPS by Usage
Freedom Mortgage Corporation's NPS was rated the highest by customers who have used Freedom Mortgage Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -97 | Less than 1 Year | -97 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -93 | 5 to 10 Years | -93 |
Over 10 Years -100 | Over 10 Years | -100 |
Freedom Mortgage Corporation Customer Reviews
Out of the 20 Freedom Mortgage Corporation customer reviews 1 was positive and 19 were constructive. Freedom Mortgage Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Freedom Mortgage Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Freedom Mortgage Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Freedom Mortgage Corporation Customer Loyalty Score by Gender
Female customers rated Freedom Mortgage Corporation's Customer Loyalty score 11% higher than Male customers.
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Male
60%
Yes
Female
71%
Yes
Freedom Mortgage Corporation Customer Loyalty Score by Ethnicity
Freedom Mortgage Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Freedom Mortgage Corporation.
67
out of 100
Caucasian
73
out of 100
African American/Black
40
out of 100
Other
Freedom Mortgage Corporation Customer Loyalty Score by Age
Freedom Mortgage Corporation's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Freedom Mortgage Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 61% | 36-40 | 61% |
41-45 90% | 41-45 | 90% |
46-50 58% | 46-50 | 58% |
51-55 55% | 51-55 | 55% |
56-60 81% | 56-60 | 81% |
61-65 77% | 61-65 | 77% |
66+ 59% | 66+ | 59% |
Freedom Mortgage Corporation Customer Loyalty Score by Usage
Freedom Mortgage Corporation's Customer Loyalty score was rated the highest by customers who have used Freedom Mortgage Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Freedom Mortgage Corporation Customer Loyalty Score by Industry
Freedom Mortgage Corporation's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Freedom Mortgage Corporation Product Quality
1.5/5
Freedom Mortgage Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Mortgage Corporation's overall Product Quality score rated by its users and customers.
Freedom Mortgage Corporation Product Information
Freedom Mortgage Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Freedom Mortgage Corporation's product the highest.
- Website
- http://freedommortgage.com
- Company Size
- 5,001-10,000 Employees
Industry
Banking and Financial Services
Quick Insights into Freedom Mortgage Corporation Product Quality
Freedom Mortgage Corporation's Product Quality score was rated highest by customers who have used Freedom Mortgage Corporation's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Freedom Mortgage Corporation's Product Quality.
Ranked Freedom Mortgage Corporation Product Quality the Highest
Ranked Freedom Mortgage Corporation Product Quality the Lowest
Freedom Mortgage Corporation Product Quality Score by Gender
Freedom Mortgage Corporation's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Freedom Mortgage Corporation.
Male
1.5/5
Female
1.5/5
Freedom Mortgage Corporation Product Quality Score by Ethnicity
Freedom Mortgage Corporation's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Freedom Mortgage Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Freedom Mortgage Corporation Product Quality Score by Age
Freedom Mortgage Corporation's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Freedom Mortgage Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Freedom Mortgage Corporation Product Quality Score by Usage
Freedom Mortgage Corporation's Product Quality score was rated 1.5 stars by customers who have used Freedom Mortgage Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Freedom Mortgage Corporation Product Quality Score by Industry
Freedom Mortgage Corporation's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Freedom Mortgage Corporation Pricing
Freedom Mortgage Corporation ROI & Value For Money
1.5/5
Freedom Mortgage Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Mortgage Corporation's overall ROI score rated by its users and customers.
Freedom Mortgage Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Freedom Mortgage Corporation.
Quick Insights into Freedom Mortgage Corporation ROI
Freedom Mortgage Corporation's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Freedom Mortgage Corporation's ROI score.
Ranked Freedom Mortgage Corporation ROI the Highest
Ranked Freedom Mortgage Corporation ROI the Lowest
Freedom Mortgage Corporation ROI Score by Gender
Freedom Mortgage Corporation's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Freedom Mortgage Corporation.
Male
1.5/5
Female
1.5/5
Freedom Mortgage Corporation ROI Score by Ethnicity
Freedom Mortgage Corporation's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Freedom Mortgage Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Freedom Mortgage Corporation ROI Score by Age
Freedom Mortgage Corporation's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Freedom Mortgage Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Freedom Mortgage Corporation ROI Score by Usage
Freedom Mortgage Corporation's ROI score was rated 1.5 stars by customers who have used Freedom Mortgage Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Freedom Mortgage Corporation ROI Score by Industry
Freedom Mortgage Corporation's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Freedom Mortgage Corporation Customer Satisfaction (CSAT)
Freedom Mortgage Corporation Customer Satisfaction (CSAT) Score
8 / 100
Freedom Mortgage Corporation has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
3%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freedom Mortgage Corporation Customer Satisfaction
Freedom Mortgage Corporation's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked Freedom Mortgage Corporation's Customer Satisfaction.
Ranked Freedom Mortgage Corporation Customer Satisfaction the Highest
Ranked Freedom Mortgage Corporation Customer Satisfaction the Lowest
Freedom Mortgage Corporation Customer Satisfaction Score by Gender
Female customers rated Freedom Mortgage Corporation's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Freedom Mortgage Corporation.
2 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 9% | |
Very Dissatisfied | 84% |
4 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 96% |
Freedom Mortgage Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Freedom Mortgage Corporation's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freedom Mortgage Corporation.
4 / 100
Very Satisfied
2%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
89%
CSAT according to African American/Black
Freedom Mortgage Corporation's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freedom Mortgage Corporation.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
88%
CSAT according to Other
Freedom Mortgage Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freedom Mortgage Corporation.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
83%
Freedom Mortgage Corporation Customer Satisfaction Score by Age
Freedom Mortgage Corporation's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Freedom Mortgage Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 8% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 5% |
Freedom Mortgage Corporation Customer Satisfaction Score by Usage
Freedom Mortgage Corporation's Customer Satisfaction score was rated the highest by customers who have used Freedom Mortgage Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Freedom Mortgage Corporation Customer Satisfaction Score by Industry
Freedom Mortgage Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Freedom Mortgage Corporation Customer Satisfaction Score by Industry",
"text": "Freedom Mortgage Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Freedom Mortgage Corporation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Accounting",
"groupId": 495,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Freedom Mortgage Corporation's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 10
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Freedom Mortgage Corporation's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Freedom Mortgage Corporation's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Freedom Mortgage Corporation's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Freedom Mortgage Corporation's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Freedom Mortgage Corporation's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Freedom Mortgage Corporation Customer Service
1.5/5
Freedom Mortgage Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Mortgage Corporation's overall Customer Service score rated by its users and customers.
About Freedom Mortgage Corporation's Customer Service
Website
http://freedommortgage.com
Quick Insights into Freedom Mortgage Corporation Customer Service
Freedom Mortgage Corporation's Customer Service score was rated highest by customers who have used Freedom Mortgage Corporation's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Freedom Mortgage Corporation's Customer Service score.
Ranked Freedom Mortgage Corporation Customer Service the Highest
Ranked Freedom Mortgage Corporation Customer Service the Lowest
Freedom Mortgage Corporation Customer Service Score by Gender
Freedom Mortgage Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Freedom Mortgage Corporation.
Male
1.5/5
Female
1.5/5
Freedom Mortgage Corporation Customer Service Score by Ethnicity
Freedom Mortgage Corporation's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Freedom Mortgage Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Freedom Mortgage Corporation Customer Service Score by Age
Freedom Mortgage Corporation's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Freedom Mortgage Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Freedom Mortgage Corporation Customer Service Score by Usage
Freedom Mortgage Corporation's Customer Service score was rated 1.5 stars by customers who have used Freedom Mortgage Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Freedom Mortgage Corporation Customer Service Score by Industry
Freedom Mortgage Corporation's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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Freedom Mortgage Corporation as an Employer
2.3/5
Freedom Mortgage Corporation has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Freedom Mortgage Corporation
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Freedom Mortgage Corporation scored a -88 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Freedom Mortgage Corporation would recommend the brand to a friend. ENPS measures how likely Freedom Mortgage Corporation employees would recommend working at Freedom Mortgage Corporation to a friend.
Net Promoter Score
-88
NPS Score
| 5% | Promoters |
|---|---|
| 2% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 25% | Promoters |
|---|---|
| 13% | Passive |
| 62% | Detractors |
