75
NPS
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Freenome
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About Freenome's Brand
Freenome is a biotechnology company with a comprehensive multiomics platform for the early detection of cancer using a routine blood draw.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Freenome NPS
Freenome's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Freenome's customers would recommend using the product based on a scale of -100 to 100.
Freenome Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Freenome NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Jun 2023 66 | Jun 2023 | 66 |
Apr 2024 75 | Apr 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freenome Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Freenome users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Freenome Product Quality
4/5
Freenome has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Freenome's overall Product Quality score rated by its users and customers.
Freenome Product Information
Freenome’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.freenome.com
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Freenome Pricing
Freenome ROI & Value For Money
4.5/5
Freenome has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freenome's overall ROI score rated by its users and customers.
Freenome Customer Satisfaction (CSAT)
Freenome Customer Satisfaction (CSAT) Score
100 / 100
Freenome has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Freenome Customer Service
4.5/5
Freenome has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freenome's overall Customer Service score rated by its users and customers.
About Freenome's Customer Service
Address
279 East Grand Avenue, South San Francisco, CA 94080
Website
http://www.freenome.com
Phone Number
(650) 446-6630x(650) 446-
Freenome as an Employer
4.3/5
Freenome has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Freenome scored a 75 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Freenome would recommend the brand to a friend. ENPS measures how likely Freenome employees would recommend working at Freenome to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
