-4
NPS
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Brand Page
FreePeople.com
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About FreePeople.com's Brand
Online home of Free People brand
Brand at a Glance
80%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.3/5
Customer Service
FreePeople.com NPS
FreePeople.com's Net Promoter Score (NPS) is a -4 with 48% Promoters, 0% Passives, and 52% Detractors. Net Promoter Score tracks whether FreePeople.com's customers would recommend using the product based on a scale of -100 to 100.
FreePeople.com Overall NPS
| 48% | Promoters |
|---|---|
| 0% | Passives |
| 52% | Detractors |
FreePeople.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 15 | Jan 2024 | 15 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 15 | May 2024 | 15 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 5 | Jul 2024 | 5 |
Sep 2024 9 | Sep 2024 | 9 |
Oct 2024 0 | Oct 2024 | 0 |
Nov 2024 -3 | Nov 2024 | -3 |
Dec 2024 -7 | Dec 2024 | -7 |
Jan 2025 -3 | Jan 2025 | -3 |
Aug 2025 -7 | Aug 2025 | -7 |
Jan 2026 -3 | Jan 2026 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FreePeople.com NPS by Gender
FreePeople.com's NPS was rated -46 by Female customers on Comparably.
Female
-46
FreePeople.com's NPS was rated -46 by Female customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Male
N/A
FreePeople.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
FreePeople.com NPS by Ethnicity
FreePeople.com's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
FreePeople.com NPS by Usage
FreePeople.com's NPS was rated -56 points by customers who have used FreePeople.com's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -56 | Over 10 Years | -56 |
FreePeople.com Customer Reviews
Out of the 4 FreePeople.com customer reviews 1 was positive and 3 were constructive. FreePeople.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
FreePeople.com Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of FreePeople.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FreePeople.com Customer Loyalty Score by Gender
FreePeople.com's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FreePeople.com.
Female
100%
Yes
Male
N/A
Yes
FreePeople.com Customer Loyalty Score by Ethnicity
FreePeople.com's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FreePeople.com.
100
out of 100
Caucasian
FreePeople.com Customer Loyalty Score by Usage
FreePeople.com's Customer Loyalty score was rated 100% by customers who have used FreePeople.com's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FreePeople.com Product Quality
2.8/5
FreePeople.com has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FreePeople.com's overall Product Quality score rated by its users and customers.
FreePeople.com Product Information
FreePeople.com’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://freepeople.com
- Company Size
- 51-200 Employees
Industry
Fashion and Beauty
Quick Insights into FreePeople.com Product Quality
FreePeople.com's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FreePeople.com's Product Quality.
Ranked FreePeople.com Product Quality the Highest
FreePeople.com Product Quality Score by Gender
FreePeople.com's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FreePeople.com.
Female
2/5
Male
N/A
FreePeople.com Product Quality Score by Ethnicity
FreePeople.com's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FreePeople.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
FreePeople.com Product Quality Score by Usage
FreePeople.com's Product Quality score was rated 1.8 stars by customers who have used FreePeople.com's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FreePeople.com Pricing
FreePeople.com ROI & Value For Money
2.8/5
FreePeople.com has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into FreePeople.com ROI
FreePeople.com's ROI score was rated highest by Caucasian customers.
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Ranked FreePeople.com ROI the Highest
FreePeople.com ROI Score by Gender
FreePeople.com's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FreePeople.com.
Female
2/5
Male
N/A
FreePeople.com ROI Score by Ethnicity
FreePeople.com's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FreePeople.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
FreePeople.com ROI Score by Usage
FreePeople.com's ROI score was rated 1.9 stars by customers who have used FreePeople.com's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FreePeople.com Customer Satisfaction (CSAT)
FreePeople.com Customer Satisfaction (CSAT) Score
46 / 100
FreePeople.com has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FreePeople.com Customer Satisfaction
FreePeople.com's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FreePeople.com's Customer Satisfaction.
Ranked FreePeople.com Customer Satisfaction the Highest
FreePeople.com Customer Satisfaction Score by Gender
FreePeople.com's Customer Satisfaction score was rated 27 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FreePeople.com.
27 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 55% |
FreePeople.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FreePeople.com's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FreePeople.com.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
66%
FreePeople.com Customer Satisfaction Score by Usage
FreePeople.com's Customer Satisfaction score was rated 22 points by customers who have used FreePeople.com's products/services for Over 10 Years.
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FreePeople.com Customer Service
2.3/5
FreePeople.com has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About FreePeople.com's Customer Service
Address
5000 S Broad St, Philadelphia, PA 19112
Website
http://freepeople.com
Phone Number
2128921354
Quick Insights into FreePeople.com Customer Service
FreePeople.com's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FreePeople.com's Customer Service score.
Ranked FreePeople.com Customer Service the Highest
FreePeople.com Customer Service Score by Gender
FreePeople.com's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FreePeople.com.
Female
1.6/5
Male
N/A
FreePeople.com Customer Service Score by Ethnicity
FreePeople.com's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FreePeople.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
FreePeople.com Customer Service Score by Usage
FreePeople.com's Customer Service score was rated 1.5 stars by customers who have used FreePeople.com's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FreePeople.com as an Employer
2.2/5
FreePeople.com has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
FreePeople.com scored a -4 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of FreePeople.com would recommend the brand to a friend. ENPS measures how likely FreePeople.com employees would recommend working at FreePeople.com to a friend.
Net Promoter Score
-4
NPS Score
| 48% | Promoters |
|---|---|
| 0% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
