-15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fresenius Medical Care - North America
Marketing or Exec? Claim Your Free Account
About Fresenius Medical Care - North America's Brand
Brand at a Glance
92%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Fresenius Medical Care - North America NPS
Fresenius Medical Care - North America's Net Promoter Score (NPS) is a -15 with 31% Promoters, 23% Passives, and 46% Detractors. Net Promoter Score tracks whether Fresenius Medical Care - North America's customers would recommend using the product based on a scale of -100 to 100.
Fresenius Medical Care - North America Overall NPS
| 31% | Promoters |
|---|---|
| 23% | Passives |
| 46% | Detractors |
Fresenius Medical Care - North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Sep 2022 60 | Sep 2022 | 60 |
Nov 2022 34 | Nov 2022 | 34 |
Mar 2023 13 | Mar 2023 | 13 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -10 | Nov 2023 | -10 |
Mar 2024 -18 | Mar 2024 | -18 |
Oct 2025 -25 | Oct 2025 | -25 |
Jan 2026 -16 | Jan 2026 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fresenius Medical Care - North America NPS by Usage
Fresenius Medical Care - North America's NPS was rated -67 points by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -67 | 5 to 10 Years | -67 |
Fresenius Medical Care - North America Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Fresenius Medical Care - North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fresenius Medical Care - North America Customer Loyalty Score by Usage
Fresenius Medical Care - North America's Customer Loyalty score was rated 100% by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fresenius Medical Care - North America Product Quality
3/5
Fresenius Medical Care - North America has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fresenius Medical Care - North America's overall Product Quality score rated by its users and customers.
Fresenius Medical Care - North America Product Information
Fresenius Medical Care - North America’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://fmcna.com/
- Company Size
- 10,000+ Employees
Quick Insights into Fresenius Medical Care - North America Product Quality
Fresenius Medical Care - North America's Product Quality score was rated highest by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Fresenius Medical Care - North America's Product Quality.
Ranked Fresenius Medical Care - North America Product Quality the Highest
Fresenius Medical Care - North America Product Quality Score by Usage
Fresenius Medical Care - North America's Product Quality score was rated 2.6 stars by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fresenius Medical Care - North America Pricing
Fresenius Medical Care - North America ROI & Value For Money
3.5/5
Fresenius Medical Care - North America has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fresenius Medical Care - North America's overall ROI score rated by its users and customers.
Quick Insights into Fresenius Medical Care - North America ROI
Fresenius Medical Care - North America's ROI score was rated highest by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Fresenius Medical Care - North America's ROI score.
Ranked Fresenius Medical Care - North America ROI the Highest
Fresenius Medical Care - North America ROI Score by Usage
Fresenius Medical Care - North America's ROI score was rated 2.3 stars by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fresenius Medical Care - North America Customer Satisfaction (CSAT)
Fresenius Medical Care - North America Customer Satisfaction (CSAT) Score
33 / 100
Fresenius Medical Care - North America has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fresenius Medical Care - North America Customer Service
3.2/5
Fresenius Medical Care - North America has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fresenius Medical Care - North America's overall Customer Service score rated by its users and customers.
About Fresenius Medical Care - North America's Customer Service
Website
https://fmcna.com/
Quick Insights into Fresenius Medical Care - North America Customer Service
Fresenius Medical Care - North America's Customer Service score was rated highest by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Fresenius Medical Care - North America's Customer Service score.
Ranked Fresenius Medical Care - North America Customer Service the Highest
Fresenius Medical Care - North America Customer Service Score by Usage
Fresenius Medical Care - North America's Customer Service score was rated 2 stars by customers who have used Fresenius Medical Care - North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fresenius Medical Care - North America as an Employer
2.8/5
Fresenius Medical Care - North America has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Fresenius Medical Care - North America
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fresenius Medical Care - North America scored a -15 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Fresenius Medical Care - North America would recommend the brand to a friend. ENPS measures how likely Fresenius Medical Care - North America employees would recommend working at Fresenius Medical Care - North America to a friend.
Net Promoter Score
-15
NPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
