-16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FreshRealm
Marketing or Exec? Claim Your Free Account
About FreshRealm's Brand
FreshRealm enables forward-thinking food industry partners to meet changing consumer needs by delivering prepped perishables to doorsteps and store shelves.
Brand at a Glance
66%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
FreshRealm NPS
FreshRealm's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether FreshRealm's customers would recommend using the product based on a scale of -100 to 100.
FreshRealm Overall NPS
| 38% | Promoters |
|---|---|
| 8% | Passives |
| 54% | Detractors |
FreshRealm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 60 | Mar 2022 | 60 |
Aug 2022 67 | Aug 2022 | 67 |
Sep 2022 57 | Sep 2022 | 57 |
Nov 2022 37 | Nov 2022 | 37 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 10 | Apr 2024 | 10 |
Nov 2024 0 | Nov 2024 | 0 |
Apr 2025 -9 | Apr 2025 | -9 |
May 2025 -16 | May 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FreshRealm NPS by Gender
FreshRealm's NPS was rated -51 by Male customers on Comparably.
Male
-51
FreshRealm's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
FreshRealm's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FreshRealm NPS by Ethnicity
FreshRealm's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
FreshRealm NPS by Usage
FreshRealm's NPS was rated -51 points by customers who have used FreshRealm's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
FreshRealm Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of FreshRealm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FreshRealm Customer Loyalty Score by Gender
FreshRealm's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FreshRealm.
Male
55%
Yes
Female
N/A
Yes
FreshRealm Customer Loyalty Score by Ethnicity
FreshRealm's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FreshRealm.
55
out of 100
Caucasian
FreshRealm Customer Loyalty Score by Usage
FreshRealm's Customer Loyalty score was rated 55% by customers who have used FreshRealm's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FreshRealm Product Quality
3.1/5
FreshRealm has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock FreshRealm's overall Product Quality score rated by its users and customers.
FreshRealm Product Information
FreshRealm’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://freshrealm.co/
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Quick Insights into FreshRealm Product Quality
FreshRealm's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FreshRealm's Product Quality.
Ranked FreshRealm Product Quality the Highest
FreshRealm Product Quality Score by Gender
FreshRealm's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FreshRealm.
Male
2.6/5
Female
N/A
FreshRealm Product Quality Score by Ethnicity
FreshRealm's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FreshRealm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
FreshRealm Product Quality Score by Usage
FreshRealm's Product Quality score was rated 2.6 stars by customers who have used FreshRealm's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FreshRealm Pricing
FreshRealm ROI & Value For Money
3.3/5
FreshRealm has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock FreshRealm's overall ROI score rated by its users and customers.
Quick Insights into FreshRealm ROI
FreshRealm's ROI score was rated highest by customers who have used FreshRealm's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked FreshRealm's ROI score.
Ranked FreshRealm ROI the Highest
FreshRealm ROI Score by Gender
FreshRealm's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FreshRealm.
Male
2.7/5
Female
N/A
FreshRealm ROI Score by Ethnicity
FreshRealm's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FreshRealm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
FreshRealm ROI Score by Usage
FreshRealm's ROI score was rated 2.7 stars by customers who have used FreshRealm's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FreshRealm Customer Satisfaction (CSAT)
FreshRealm Customer Satisfaction (CSAT) Score
62 / 100
FreshRealm has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FreshRealm Customer Satisfaction
FreshRealm's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FreshRealm's Customer Satisfaction.
Ranked FreshRealm Customer Satisfaction the Highest
FreshRealm Customer Satisfaction Score by Gender
FreshRealm's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FreshRealm.
40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
FreshRealm Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FreshRealm's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FreshRealm.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
FreshRealm Customer Satisfaction Score by Usage
FreshRealm's Customer Satisfaction score was rated 40 points by customers who have used FreshRealm's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FreshRealm Customer Service
3.4/5
FreshRealm has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock FreshRealm's overall Customer Service score rated by its users and customers.
About FreshRealm's Customer Service
Address
476 E Main Street, Ventura, CA 93001-2627
Website
http://freshrealm.co/
Phone Number
805-667-8484
FreshRealm's Social Links
Quick Insights into FreshRealm Customer Service
FreshRealm's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FreshRealm's Customer Service score.
Ranked FreshRealm Customer Service the Highest
FreshRealm Customer Service Score by Gender
FreshRealm's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FreshRealm.
Male
2.9/5
Female
N/A
FreshRealm Customer Service Score by Ethnicity
FreshRealm's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FreshRealm.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
FreshRealm Customer Service Score by Usage
FreshRealm's Customer Service score was rated 2.9 stars by customers who have used FreshRealm's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FreshRealm as an Employer
2.4/5
FreshRealm has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
FreshRealm scored a -16 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of FreshRealm would recommend the brand to a friend. ENPS measures how likely FreshRealm employees would recommend working at FreshRealm to a friend.
Net Promoter Score
-16
NPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 28% | Promoters |
|---|---|
| 16% | Passive |
| 56% | Detractors |
