20
NPS
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Freudenberg Medical
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About Freudenberg Medical's Brand
A global developer and manufacturer of specialty components and minimally invasive device solutions
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Freudenberg Medical NPS
Freudenberg Medical's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Freudenberg Medical's customers would recommend using the product based on a scale of -100 to 100.
Freudenberg Medical Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Freudenberg Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Jul 2023 -33 | Jul 2023 | -33 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2024 20 | Jul 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freudenberg Medical Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Freudenberg Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Freudenberg Medical Product Quality
3.4/5
Freudenberg Medical has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Freudenberg Medical's overall Product Quality score rated by its users and customers.
Freudenberg Medical Product Information
Freudenberg Medical’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Freudenberg Medical Pricing
Freudenberg Medical ROI & Value For Money
3.5/5
Freudenberg Medical has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freudenberg Medical's overall ROI score rated by its users and customers.
Freudenberg Medical Customer Satisfaction (CSAT)
Freudenberg Medical Customer Satisfaction (CSAT) Score
50 / 100
Freudenberg Medical has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Freudenberg Medical Customer Service
3.5/5
Freudenberg Medical has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Freudenberg Medical's overall Customer Service score rated by its users and customers.
About Freudenberg Medical's Customer Service
Website
http://www.freudenbergmedical.com/
Freudenberg Medical as an Employer
3.4/5
Freudenberg Medical has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Freudenberg Medical scored a 20 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Freudenberg Medical would recommend the brand to a friend. ENPS measures how likely Freudenberg Medical employees would recommend working at Freudenberg Medical to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
