0
NPS
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Fried Frank
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About Fried Frank's Brand
Counsel to many of the world’s largest companies, financial institutions and investment firms.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Fried Frank NPS
Fried Frank's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Fried Frank's customers would recommend using the product based on a scale of -100 to 100.
Fried Frank Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Fried Frank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fried Frank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Fried Frank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fried Frank Product Quality
1.5/5
Fried Frank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fried Frank's overall Product Quality score rated by its users and customers.
Fried Frank Product Information
Fried Frank’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.friedfrank.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
FinTech
Media
Sports & Entertainment
Fried Frank Pricing
Fried Frank ROI & Value For Money
2/5
Fried Frank has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fried Frank's overall ROI score rated by its users and customers.
Fried Frank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fried Frank Customer Service
2/5
Fried Frank has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Fried Frank's Customer Service
Address
New York City, NY
Website
http://www.friedfrank.com/
Fried Frank as an Employer
3.3/5
Fried Frank has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Fried Frank scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Fried Frank would recommend the brand to a friend. ENPS measures how likely Fried Frank employees would recommend working at Fried Frank to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
