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NPS
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FriendFinder Networks
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About FriendFinder Networks' Brand
FriendFinder pioneered and continues to innovate some of the most popular and widely-used dating and entertainment websites in the world.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
FriendFinder Networks NPS
FriendFinder Networks's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether FriendFinder Networks's customers would recommend using the product based on a scale of -100 to 100.
FriendFinder Networks Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
FriendFinder Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 49 | Sep 2022 | 49 |
Oct 2022 29 | Oct 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Apr 2023 22 | Apr 2023 | 22 |
May 2023 18 | May 2023 | 18 |
Jul 2023 8 | Jul 2023 | 8 |
Aug 2023 15 | Aug 2023 | 15 |
Sep 2023 5 | Sep 2023 | 5 |
Oct 2023 12 | Oct 2023 | 12 |
Sep 2024 5 | Sep 2024 | 5 |
Oct 2024 0 | Oct 2024 | 0 |
Apr 2025 -1 | Apr 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FriendFinder Networks NPS by Gender
FriendFinder Networks's NPS was rated -60 by Male customers on Comparably.
Male
-60
FriendFinder Networks's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
FriendFinder Networks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FriendFinder Networks NPS by Ethnicity
FriendFinder Networks's NPS was rated -67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
FriendFinder Networks NPS by Usage
FriendFinder Networks's NPS was rated -67 points by customers who have used FriendFinder Networks's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
FriendFinder Networks Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of FriendFinder Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FriendFinder Networks Customer Loyalty Score by Gender
FriendFinder Networks's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FriendFinder Networks.
Male
64%
Yes
Female
N/A
Yes
FriendFinder Networks Customer Loyalty Score by Ethnicity
FriendFinder Networks's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FriendFinder Networks.
100
out of 100
Asian or Pacific Islander
FriendFinder Networks Customer Loyalty Score by Usage
FriendFinder Networks's Customer Loyalty score was rated 70% by customers who have used FriendFinder Networks's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FriendFinder Networks Customer Loyalty Score by Industry
FriendFinder Networks's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FriendFinder Networks Product Quality
3.5/5
FriendFinder Networks has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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FriendFinder Networks Product Information
FriendFinder Networks’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FriendFinder Networks's product the highest.
- Website
- http://www.ffn.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
Quick Insights into FriendFinder Networks Product Quality
FriendFinder Networks's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked FriendFinder Networks' Product Quality.
Ranked FriendFinder Networks Product Quality the Highest
FriendFinder Networks Product Quality Score by Gender
FriendFinder Networks's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FriendFinder Networks.
Male
2.5/5
Female
N/A
FriendFinder Networks Product Quality Score by Ethnicity
FriendFinder Networks's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FriendFinder Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
FriendFinder Networks Product Quality Score by Usage
FriendFinder Networks's Product Quality score was rated 2.8 stars by customers who have used FriendFinder Networks's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FriendFinder Networks Product Quality Score by Industry
FriendFinder Networks's Product Quality score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FriendFinder Networks Pricing
FriendFinder Networks ROI & Value For Money
2.6/5
FriendFinder Networks has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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FriendFinder Networks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into FriendFinder Networks ROI
FriendFinder Networks's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked FriendFinder Networks' ROI score.
Ranked FriendFinder Networks ROI the Highest
FriendFinder Networks ROI Score by Gender
FriendFinder Networks's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FriendFinder Networks.
Male
1.5/5
Female
N/A
FriendFinder Networks ROI Score by Ethnicity
FriendFinder Networks's ROI score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FriendFinder Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
FriendFinder Networks ROI Score by Usage
FriendFinder Networks's ROI score was rated 1.5 stars by customers who have used FriendFinder Networks's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FriendFinder Networks ROI Score by Industry
FriendFinder Networks's ROI score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FriendFinder Networks Customer Satisfaction (CSAT)
FriendFinder Networks Customer Satisfaction (CSAT) Score
65 / 100
FriendFinder Networks has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FriendFinder Networks Customer Satisfaction
FriendFinder Networks's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked FriendFinder Networks' Customer Satisfaction.
Ranked FriendFinder Networks Customer Satisfaction the Highest
FriendFinder Networks Customer Satisfaction Score by Gender
FriendFinder Networks's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FriendFinder Networks.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
FriendFinder Networks Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
FriendFinder Networks' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FriendFinder Networks.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
FriendFinder Networks Customer Satisfaction Score by Usage
FriendFinder Networks's Customer Satisfaction score was rated 67 points by customers who have used FriendFinder Networks's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FriendFinder Networks Customer Satisfaction Score by Industry
FriendFinder Networks's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FriendFinder Networks Customer Satisfaction Score by Industry",
"text": "FriendFinder Networks's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "FriendFinder Networks's Customer Satisfaction score is rated by Tech customers on Comparably.",
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}FriendFinder Networks Customer Service
2.7/5
FriendFinder Networks has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FriendFinder Networks' overall Customer Service score rated by its users and customers.
About FriendFinder Networks's Customer Service
Address
910 E Hamilton Ave, Suite 600, Campbell, CA 95008
Website
http://www.ffn.com
Phone Number
4087455442
Quick Insights into FriendFinder Networks Customer Service
FriendFinder Networks's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked FriendFinder Networks' Customer Service score.
Ranked FriendFinder Networks Customer Service the Highest
FriendFinder Networks Customer Service Score by Gender
FriendFinder Networks's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FriendFinder Networks.
Male
2.2/5
Female
N/A
FriendFinder Networks Customer Service Score by Ethnicity
FriendFinder Networks's Customer Service score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FriendFinder Networks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
FriendFinder Networks Customer Service Score by Usage
FriendFinder Networks's Customer Service score was rated 2.1 stars by customers who have used FriendFinder Networks's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FriendFinder Networks Customer Service Score by Industry
FriendFinder Networks's Customer Service score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
FriendFinder Networks as an Employer
2.5/5
FriendFinder Networks has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of FriendFinder Networks
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
FriendFinder Networks scored a 0 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of FriendFinder Networks would recommend the brand to a friend. ENPS measures how likely FriendFinder Networks employees would recommend working at FriendFinder Networks to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
