35
NPS
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Frontdesk Anywhere
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About Frontdesk Anywhere's Brand
Frontdesk Anywhere provides hotel reservation and booking management software solutions for small to mid-sized hotels and hotel groups.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Frontdesk Anywhere NPS
Frontdesk Anywhere's Net Promoter Score (NPS) is a 35 with 61% Promoters, 13% Passives, and 26% Detractors. Net Promoter Score tracks whether Frontdesk Anywhere's customers would recommend using the product based on a scale of -100 to 100.
Frontdesk Anywhere Overall NPS
| 61% | Promoters |
|---|---|
| 13% | Passives |
| 26% | Detractors |
Frontdesk Anywhere NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Frontdesk Anywhere NPS by Usage
Frontdesk Anywhere's NPS was rated 16 points by customers who have used Frontdesk Anywhere's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
Frontdesk Anywhere Product Quality
4.1/5
Frontdesk Anywhere has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Frontdesk Anywhere Product Information
Frontdesk Anywhere serves markets in the United States, Asia, Canada, and Latin America. Frontdesk Anywhere supports Web devices and offers products for small and medium sized businesses.
Frontdesk Anywhere’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Hospitality
Languages Supported
English
French
Thai
Product Type
Property Management Software
Hospitality Property Management Software
Reservation & Online Booking Software
Hotel Management Software
Frontdesk Anywhere Pricing
Frontdesk Anywhere ROI & Value For Money
4.1/5
Frontdesk Anywhere has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Frontdesk Anywhere's overall ROI score rated by its users and customers.
Frontdesk Anywhere Pricing Plans
Frontdesk Anywhere has a pricing structure that accommodates small and medium businesses. Starting from $100/month, Frontdesk Anywhere uses a subscription model and offers the following: Each package is personalized by an experienced consultant to meet your needs.
Who Uses Frontdesk Anywhere?
Small Businesses
Medium Businesses
Frontdesk Anywhere Customer Service
3.7/5
Frontdesk Anywhere has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Frontdesk Anywhere's Customer Service
Address
615 Grant Street, 3rd Floor, San Francisco, CA 94108
Website
http://www.frontdeskanywhere.com
Phone Number
415-800-5940
Consumer vs. Employees
Frontdesk Anywhere scored a 35 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Frontdesk Anywhere would recommend the brand to a friend. ENPS measures how likely Frontdesk Anywhere employees would recommend working at Frontdesk Anywhere to a friend.
Net Promoter Score
35
NPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
