49
NPS
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Brand Page
Frontline Ltd.
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About Frontline Ltd. Brand
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Frontline Ltd. NPS
Frontline Ltd.'s Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Frontline Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Frontline Ltd. Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Frontline Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Feb 2024 75 | Feb 2024 | 75 |
Oct 2025 80 | Oct 2025 | 80 |
Oct 2026 49 | Oct 2026 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Frontline Ltd. Customer Reviews
Out of the 2 Frontline Ltd. customer reviews 2 were positive and 0 were constructive. Frontline Ltd. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Frontline Ltd. Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Frontline Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Frontline Ltd. Product Quality
3.9/5
Frontline Ltd. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Frontline Ltd. Product Information
Frontline Ltd.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.frontline.bm
Frontline Ltd. Pricing
Frontline Ltd. ROI & Value For Money
4/5
Frontline Ltd. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Frontline Ltd. Customer Satisfaction (CSAT)
Frontline Ltd. Customer Satisfaction (CSAT) Score
84 / 100
Frontline Ltd. has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Frontline Ltd. Customer Service
4/5
Frontline Ltd. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Frontline Ltd.'s Customer Service
Website
http://www.frontline.bm
Frontline Ltd. as an Employer
3.7/5
Frontline Ltd. has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Frontline Ltd. scored a 49 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Frontline Ltd. would recommend the brand to a friend. ENPS measures how likely Frontline Ltd. employees would recommend working at Frontline Ltd. to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
