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NPS
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Brand Page
FS.COM Inc
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About FS.COM Inc's Brand
FS.COM is a high-speed communication product and solution provider for connecting and securing global data center, enterprise, and telecom networks. FS.COM is dedicated to fulfilling product systems and tailoring project solutions for IT professionals with immediate services by developing its talents, labs and local service center. Through continuous technology innovation and brand partnership, FS products and solutions have served more than 300,000+ customers in over 200 countries.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
2/5
Customer Service
FS.COM Inc NPS
FS.COM Inc's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FS.COM Inc's customers would recommend using the product based on a scale of -100 to 100.
FS.COM Inc Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FS.COM Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FS.COM Inc Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FS.COM Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FS.COM Inc Product Quality
4/5
FS.COM Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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FS.COM Inc Product Information
FS.COM Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.fs.com/
- Company Size
- 501-1,000 Employees
Industry
Computer Hardware
FS.COM Inc Pricing
FS.COM Inc ROI & Value For Money
4.5/5
FS.COM Inc has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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FS.COM Inc Customer Service
2/5
FS.COM Inc has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About FS.COM Inc's Customer Service
Address
380 Centerpoint Blvd, New Castle, DE 19720
Website
https://www.fs.com/
Phone Number
+1 (888) 468 7419
FS.COM Inc's Social Links
Consumer vs. Employees
FS.COM Inc scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of FS.COM Inc would recommend the brand to a friend. ENPS measures how likely FS.COM Inc employees would recommend working at FS.COM Inc to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
