-100
NPS
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Brand Page
FSI
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About FSI's Brand
FSI ioffers of production and distribution services for business communications, inventory management, document process.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FSI NPS
FSI's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FSI's customers would recommend using the product based on a scale of -100 to 100.
FSI Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FSI Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FSI Product Quality
1.5/5
FSI has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FSI's overall Product Quality score rated by its users and customers.
FSI Product Information
FSI’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.myfsi.net
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
FSI Pricing
FSI ROI & Value For Money
1.5/5
FSI has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FSI's overall ROI score rated by its users and customers.
FSI Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FSI Customer Service
1.5/5
FSI has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FSI's overall Customer Service score rated by its users and customers.
About FSI's Customer Service
Address
2140 Dayton Ave., Nashville, TN
Website
http://www.myfsi.net
Phone Number
(800)647-5923
FSI as an Employer
3.5/5
FSI has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
FSI scored a -100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of FSI would recommend the brand to a friend. ENPS measures how likely FSI employees would recommend working at FSI to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
