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NPS
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FTD Group
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About FTD Group's Brand
FTD knows that beautiful flowers are a special way to celebrate & honor life’s most memorable moments
Brand at a Glance
65%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
FTD Group NPS
FTD Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FTD Group's customers would recommend using the product based on a scale of -100 to 100.
FTD Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FTD Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Oct 2023 60 | Oct 2023 | 60 |
Mar 2024 33 | Mar 2024 | 33 |
Feb 2025 15 | Feb 2025 | 15 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FTD Group Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of FTD Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FTD Group Product Quality
2.8/5
FTD Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FTD Group's overall Product Quality score rated by its users and customers.
FTD Group Product Information
FTD Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.ftd.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
FinTech
Hardware and Devices
FTD Group Pricing
FTD Group ROI & Value For Money
2.7/5
FTD Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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FTD Group Customer Satisfaction (CSAT)
FTD Group Customer Satisfaction (CSAT) Score
40 / 100
FTD Group has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FTD Group Customer Service
2.5/5
FTD Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About FTD Group's Customer Service
Address
3113 Woodcreek Drive, Downers Grove, IL
Website
http://www.ftd.com
Phone Number
(180) 073-6338
FTD Group as an Employer
3.2/5
FTD Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
FTD Group scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of FTD Group would recommend the brand to a friend. ENPS measures how likely FTD Group employees would recommend working at FTD Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
