11
NPS
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FuboTV
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About FuboTV's Brand
fuboTV is the world’s only Internet TV service dedicated to soccer- streaming Live sports networks, club channels, football news & more
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
FuboTV NPS
FuboTV's Net Promoter Score (NPS) is a 11 with 52% Promoters, 7% Passives, and 41% Detractors. Net Promoter Score tracks whether FuboTV's customers would recommend using the product based on a scale of -100 to 100.
FuboTV Overall NPS
| 52% | Promoters |
|---|---|
| 7% | Passives |
| 41% | Detractors |
FuboTV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 33 | May 2023 | 33 |
Jul 2023 26 | Jul 2023 | 26 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 24 | Sep 2023 | 24 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 20 | Feb 2024 | 20 |
Apr 2024 21 | Apr 2024 | 21 |
Jul 2024 19 | Jul 2024 | 19 |
Jan 2025 17 | Jan 2025 | 17 |
Jul 2025 15 | Jul 2025 | 15 |
Aug 2025 13 | Aug 2025 | 13 |
Oct 2025 11 | Oct 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FuboTV NPS by Gender
Male customers rated FuboTV's NPS 105 points higher than Female customers.
Male
33
FuboTV's NPS was rated 33 by Male customers on Comparably.
60%
Promoters
13%
Passives
27%
Detractors
Female
-72
FuboTV's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
FuboTV NPS by Ethnicity
FuboTV's NPS was rated -8 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -8 | Caucasian | -8 |
FuboTV NPS by Age
FuboTV's NPS was rated -20 points by customers ages 66+ on Comparably.
FuboTV NPS by Usage
FuboTV's NPS was rated the highest by customers who have used FuboTV's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
FuboTV Customer Reviews
Out of the 5 FuboTV customer reviews 3 were positive and 2 were constructive. FuboTV customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
FuboTV Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of FuboTV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FuboTV Customer Loyalty Score by Gender
Male customers rated FuboTV's Customer Loyalty score 27% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FuboTV.
Male
76%
Yes
Female
49%
Yes
FuboTV Customer Loyalty Score by Ethnicity
FuboTV's Customer Loyalty score was rated 65% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FuboTV.
65
out of 100
Caucasian
FuboTV Customer Loyalty Score by Age
FuboTV's Customer Loyalty score was rated 64% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FuboTV.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 64% | 66+ | 64% |
FuboTV Customer Loyalty Score by Usage
FuboTV's Customer Loyalty score was rated the highest by customers who have used FuboTV's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FuboTV Customer Loyalty Score by Industry
FuboTV's Customer Loyalty score was rated 74% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FuboTV Product Quality
3.2/5
FuboTV has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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FuboTV Product Information
FuboTV’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FuboTV's product the highest.
- Website
- http://www.fubo.tv
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Media
SaaS
Sports & Entertainment
Quick Insights into FuboTV Product Quality
FuboTV's Product Quality score was rated highest by customers who have used FuboTV's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked FuboTV Product Quality the Highest
Ranked FuboTV Product Quality the Lowest
FuboTV Product Quality Score by Gender
Male customers rated FuboTV's Product Quality score 2.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FuboTV.
Male
3.9/5
Female
1.5/5
FuboTV Product Quality Score by Ethnicity
FuboTV's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FuboTV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
FuboTV Product Quality Score by Age
FuboTV's Product Quality score was rated 2.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FuboTV.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
FuboTV Product Quality Score by Usage
FuboTV's Product Quality score was rated the highest by customers who have used FuboTV's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FuboTV Product Quality Score by Industry
FuboTV's Product Quality score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FuboTV Pricing
FuboTV ROI & Value For Money
3/5
FuboTV has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock FuboTV's overall ROI score rated by its users and customers.
FuboTV Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into FuboTV ROI
FuboTV's ROI score was rated highest by customers who have used FuboTV's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked FuboTV ROI the Highest
Ranked FuboTV ROI the Lowest
FuboTV ROI Score by Gender
Male customers rated FuboTV's ROI score 2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FuboTV.
Male
3.5/5
Female
1.5/5
FuboTV ROI Score by Ethnicity
FuboTV's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FuboTV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
FuboTV ROI Score by Age
FuboTV's ROI score was rated 2.2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FuboTV.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.2 | 66+ | 2.2 |
FuboTV ROI Score by Usage
FuboTV's ROI score was rated the highest by customers who have used FuboTV's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FuboTV ROI Score by Industry
FuboTV's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FuboTV Customer Satisfaction (CSAT)
FuboTV Customer Satisfaction (CSAT) Score
55 / 100
FuboTV has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
19%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
6%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FuboTV Customer Satisfaction
FuboTV's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked FuboTV's Customer Satisfaction.
Ranked FuboTV Customer Satisfaction the Highest
Ranked FuboTV Customer Satisfaction the Lowest
FuboTV Customer Satisfaction Score by Gender
Male customers rated FuboTV's Customer Satisfaction score 26 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FuboTV.
54 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 9% | |
Very Dissatisfied | 10% |
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 58% |
FuboTV Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FuboTV's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FuboTV.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
FuboTV Customer Satisfaction Score by Age
FuboTV's Customer Satisfaction score was rated 20 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FuboTV.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 20% |
FuboTV Customer Satisfaction Score by Usage
FuboTV's Customer Satisfaction score was rated 44 points by customers who have used FuboTV's products/services for Less than 1 Year.
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FuboTV Customer Satisfaction Score by Industry
FuboTV's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FuboTV Customer Satisfaction Score by Industry",
"text": "FuboTV's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "FuboTV's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}FuboTV Customer Service
3.2/5
FuboTV has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock FuboTV's overall Customer Service score rated by its users and customers.
About FuboTV's Customer Service
Address
New York City, NY
Website
http://www.fubo.tv
Quick Insights into FuboTV Customer Service
FuboTV's Customer Service score was rated highest by customers who have used FuboTV's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked FuboTV's Customer Service score.
Ranked FuboTV Customer Service the Highest
Ranked FuboTV Customer Service the Lowest
FuboTV Customer Service Score by Gender
Male customers rated FuboTV's Customer Service score 2.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FuboTV.
Male
3.7/5
Female
1.5/5
FuboTV Customer Service Score by Ethnicity
FuboTV's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FuboTV.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
FuboTV Customer Service Score by Age
FuboTV's Customer Service score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FuboTV.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
FuboTV Customer Service Score by Usage
FuboTV's Customer Service score was rated the highest by customers who have used FuboTV's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FuboTV Customer Service Score by Industry
FuboTV's Customer Service score was rated 3.3 stars by Tech industry customers.
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FuboTV as an Employer
3.2/5
FuboTV has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
FuboTV scored a 11 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of FuboTV would recommend the brand to a friend. ENPS measures how likely FuboTV employees would recommend working at FuboTV to a friend.
Net Promoter Score
11
NPS Score
| 52% | Promoters |
|---|---|
| 7% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
