0
NPS
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FuelCell Energy Inc
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About FuelCell Energy Inc's Brand
FuelCell Energy is helping organizations and communities around the world develop a safe, secure, and practical journey to net-zero by decarbonizing power and producing hydrogen.
Brand at a Glance
85%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
FuelCell Energy Inc NPS
FuelCell Energy Inc's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FuelCell Energy Inc's customers would recommend using the product based on a scale of -100 to 100.
FuelCell Energy Inc Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FuelCell Energy Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FuelCell Energy Inc Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of FuelCell Energy Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FuelCell Energy Inc Product Quality
2.7/5
FuelCell Energy Inc has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FuelCell Energy Inc's overall Product Quality score rated by its users and customers.
FuelCell Energy Inc Product Information
FuelCell Energy Inc’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Energy and Manufacturing
FuelCell Energy Inc Pricing
FuelCell Energy Inc ROI & Value For Money
2.6/5
FuelCell Energy Inc has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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FuelCell Energy Inc Customer Satisfaction (CSAT)
FuelCell Energy Inc Customer Satisfaction (CSAT) Score
33 / 100
FuelCell Energy Inc has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FuelCell Energy Inc Customer Service
2.9/5
FuelCell Energy Inc has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock FuelCell Energy Inc's overall Customer Service score rated by its users and customers.
About FuelCell Energy Inc's Customer Service
Address
3 Great Pasture Rd, Danbury, CT 06810
Website
http://www.fuelcellenergy.com
Phone Number
(203) 825-6000
FuelCell Energy Inc's Social Links
FuelCell Energy Inc as an Employer
3.7/5
FuelCell Energy Inc has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
FuelCell Energy Inc scored a 0 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of FuelCell Energy Inc would recommend the brand to a friend. ENPS measures how likely FuelCell Energy Inc employees would recommend working at FuelCell Energy Inc to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
