64
NPS
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Brand Page
Fueled
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About Fueled's Brand
Mobile Product Studio - Incubator & Venture Fund - Startup Talent Search - Digital Marketing
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Fueled NPS
Fueled's Net Promoter Score (NPS) is a 64 with 82% Promoters, 0% Passives, and 18% Detractors. Net Promoter Score tracks whether Fueled's customers would recommend using the product based on a scale of -100 to 100.
Fueled Overall NPS
| 82% | Promoters |
|---|---|
| 0% | Passives |
| 18% | Detractors |
Fueled NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 33 | Jul 2021 | 33 |
Dec 2021 50 | Dec 2021 | 50 |
Apr 2022 20 | Apr 2022 | 20 |
Jul 2022 33 | Jul 2022 | 33 |
Mar 2023 43 | Mar 2023 | 43 |
May 2023 50 | May 2023 | 50 |
May 2024 55 | May 2024 | 55 |
Aug 2024 63 | Aug 2024 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fueled Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Fueled users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fueled Product Quality
3.6/5
Fueled has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fueled's overall Product Quality score rated by its users and customers.
Fueled Product Information
Fueled’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://fueled.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Mobile App
Virtual Reality
Fueled Pricing
Fueled ROI & Value For Money
4.1/5
Fueled has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Fueled Customer Satisfaction (CSAT)
Fueled Customer Satisfaction (CSAT) Score
66 / 100
Fueled has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fueled Customer Service
4/5
Fueled has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Fueled's Customer Service
Address
430 W 14th St, York, NY 10014
Website
http://fueled.com
Phone Number
1-212-763-7726
Fueled's Social Links
Fueled as an Employer
4.3/5
Fueled has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fueled scored a 64 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Fueled would recommend the brand to a friend. ENPS measures how likely Fueled employees would recommend working at Fueled to a friend.
Net Promoter Score
64
NPS Score
| 82% | Promoters |
|---|---|
| 0% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 84% | Promoters |
|---|---|
| 11% | Passive |
| 5% | Detractors |
