-50
NPS
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Fujirebio Diagnostics
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About Fujirebio Diagnostics' Brand
Fujirebio Diagnostics, Inc. is a world leader in the production of in vitro diagnostics, and biomarkers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Fujirebio Diagnostics NPS
Fujirebio Diagnostics's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Fujirebio Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
Fujirebio Diagnostics Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Fujirebio Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
May 2025 -50 | May 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fujirebio Diagnostics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fujirebio Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fujirebio Diagnostics Product Quality
5/5
Fujirebio Diagnostics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fujirebio Diagnostics' overall Product Quality score rated by its users and customers.
Fujirebio Diagnostics Product Information
Fujirebio Diagnostics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.fdi.com/
- Company Size
- 5,001-10,000 Employees
Fujirebio Diagnostics Pricing
Fujirebio Diagnostics ROI & Value For Money
4.5/5
Fujirebio Diagnostics has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fujirebio Diagnostics' overall ROI score rated by its users and customers.
Fujirebio Diagnostics Customer Satisfaction (CSAT)
Fujirebio Diagnostics Customer Satisfaction (CSAT) Score
100 / 100
Fujirebio Diagnostics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fujirebio Diagnostics Customer Service
4.5/5
Fujirebio Diagnostics has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fujirebio Diagnostics' overall Customer Service score rated by its users and customers.
About Fujirebio Diagnostics's Customer Service
Address
201 Great Valley Parkway, Malvern, PA 19355-1308
Website
http://www.fdi.com/
Phone Number
16102403825
Fujirebio Diagnostics as an Employer
2.9/5
Fujirebio Diagnostics has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Fujirebio Diagnostics scored a -50 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Fujirebio Diagnostics would recommend the brand to a friend. ENPS measures how likely Fujirebio Diagnostics employees would recommend working at Fujirebio Diagnostics to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
