79
NPS
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Brand Page
Fulcrum
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About Fulcrum's Brand
Mobile Data Collection & Form Builder Software
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Fulcrum NPS
Fulcrum's Net Promoter Score (NPS) is a 79 with 83% Promoters, 13% Passives, and 4% Detractors. Net Promoter Score tracks whether Fulcrum's customers would recommend using the product based on a scale of -100 to 100.
Fulcrum Overall NPS
| 83% | Promoters |
|---|---|
| 13% | Passives |
| 4% | Detractors |
Fulcrum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 79 | Aug 2020 | 79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fulcrum NPS by Usage
Fulcrum's NPS was rated 83 points by customers who have used Fulcrum's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 83 | 2 to 5 Years | 83 |
Fulcrum Product Quality
4.5/5
Fulcrum has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fulcrum's overall Product Quality score rated by its users and customers.
Fulcrum Product Information
Fulcrum serves markets in the United States, Australia, and Canada. Fulcrum supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fulcrum’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://fulcrumapp.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Mobile Software
Online Survey Software
Survey Software
Form Builder Software
Inspection Software
Electronic Data Capture Software
Fulcrum Pricing
Fulcrum ROI & Value For Money
4.4/5
Fulcrum has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fulcrum's overall ROI score rated by its users and customers.
Fulcrum Pricing Plans
Fulcrum has a pricing structure that accommodates small, medium, and large businesses. Starting from $28/month, Fulcrum uses a subscription model and offers the following: Professional: $38/user/month (billed monthly) or $30/user/month (billed annually). and Contact Spatial Networks for Enterprise pricing..
Who Uses Fulcrum?
Small Businesses
Medium Businesses
Large Enterprises
Fulcrum Customer Service
5/5
Fulcrum has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Fulcrum's Customer Service
Address
360 Central Ave, Suite 200, Saint Petersburg, FL
Website
http://fulcrumapp.com
Phone Number
727-538-0545
Fulcrum as an Employer
2.5/5
Fulcrum has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Fulcrum scored a 79 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Fulcrum would recommend the brand to a friend. ENPS measures how likely Fulcrum employees would recommend working at Fulcrum to a friend.
Net Promoter Score
79
NPS Score
| 83% | Promoters |
|---|---|
| 13% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
