-12
NPS
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Full Spectrum Laser
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About Full Spectrum Laser's Brand
Full Spectrum Laser LLC focuses on producing lasers
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Full Spectrum Laser NPS
Full Spectrum Laser's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Full Spectrum Laser's customers would recommend using the product based on a scale of -100 to 100.
Full Spectrum Laser Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Full Spectrum Laser NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 50 | Jan 2023 | 50 |
Feb 2023 75 | Feb 2023 | 75 |
Mar 2023 55 | Mar 2023 | 55 |
Apr 2023 27 | Apr 2023 | 27 |
Jun 2023 17 | Jun 2023 | 17 |
Aug 2023 7 | Aug 2023 | 7 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 -7 | Jun 2024 | -7 |
Dec 2025 -13 | Dec 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Full Spectrum Laser NPS by Gender
Full Spectrum Laser's NPS was rated 12 by Male customers on Comparably.
Male
12
Full Spectrum Laser's NPS was rated 12 by Male customers on Comparably.
56%
Promoters
0%
Passives
44%
Detractors
Female
N/A
Full Spectrum Laser's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Full Spectrum Laser NPS by Age
Full Spectrum Laser's NPS was rated 100 points by customers ages 26-30 on Comparably.
Full Spectrum Laser NPS by Usage
Full Spectrum Laser's NPS was rated -20 points by customers who have used Full Spectrum Laser's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -20 | 2 to 5 Years | -20 |
Full Spectrum Laser Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Full Spectrum Laser users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Full Spectrum Laser Customer Loyalty Score by Gender
Full Spectrum Laser's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
Full Spectrum Laser Customer Loyalty Score by Age
Full Spectrum Laser's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Full Spectrum Laser.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Full Spectrum Laser Customer Loyalty Score by Usage
Full Spectrum Laser's Customer Loyalty score was rated 64% by customers who have used Full Spectrum Laser's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Full Spectrum Laser Product Quality
2.9/5
Full Spectrum Laser has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Full Spectrum Laser Product Information
Full Spectrum Laser’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://fslaser.com/
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Quick Insights into Full Spectrum Laser Product Quality
Full Spectrum Laser's Product Quality score was rated highest by customers ages 26-30.
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Ranked Full Spectrum Laser Product Quality the Highest
Full Spectrum Laser Product Quality Score by Gender
Full Spectrum Laser's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Full Spectrum Laser Product Quality Score by Age
Full Spectrum Laser's Product Quality score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Full Spectrum Laser.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Full Spectrum Laser Product Quality Score by Usage
Full Spectrum Laser's Product Quality score was rated 2.5 stars by customers who have used Full Spectrum Laser's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Full Spectrum Laser Pricing
Full Spectrum Laser ROI & Value For Money
2.9/5
Full Spectrum Laser has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Full Spectrum Laser ROI
Full Spectrum Laser's ROI score was rated highest by customers ages 26-30.
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Ranked Full Spectrum Laser ROI the Highest
Full Spectrum Laser ROI Score by Gender
Full Spectrum Laser's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Full Spectrum Laser.
Male
3.3/5
Female
N/A
Full Spectrum Laser ROI Score by Age
Full Spectrum Laser's ROI score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Full Spectrum Laser.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Full Spectrum Laser ROI Score by Usage
Full Spectrum Laser's ROI score was rated 2.4 stars by customers who have used Full Spectrum Laser's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Full Spectrum Laser Customer Satisfaction (CSAT)
Full Spectrum Laser Customer Satisfaction (CSAT) Score
44 / 100
Full Spectrum Laser has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Full Spectrum Laser Customer Satisfaction
Full Spectrum Laser's Customer Satisfaction score was rated highest by customers ages 26-30.
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Ranked Full Spectrum Laser Customer Satisfaction the Highest
Full Spectrum Laser Customer Satisfaction Score by Gender
Full Spectrum Laser's Customer Satisfaction score was rated 56 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Full Spectrum Laser.
56 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 33% |
Full Spectrum Laser Customer Satisfaction Score by Age
Full Spectrum Laser's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Full Spectrum Laser.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Full Spectrum Laser Customer Satisfaction Score by Usage
Full Spectrum Laser's Customer Satisfaction score was rated 40 points by customers who have used Full Spectrum Laser's products/services for 2 to 5 Years.
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Full Spectrum Laser Customer Service
2.7/5
Full Spectrum Laser has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Full Spectrum Laser's Customer Service
Address
Las Vegas, NV
Website
http://fslaser.com/
Phone Number
(170) 280-2310
Quick Insights into Full Spectrum Laser Customer Service
Full Spectrum Laser's Customer Service score was rated highest by customers ages 26-30.
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Ranked Full Spectrum Laser Customer Service the Highest
Full Spectrum Laser Customer Service Score by Gender
Full Spectrum Laser's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Full Spectrum Laser Customer Service Score by Age
Full Spectrum Laser's Customer Service score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Full Spectrum Laser.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Full Spectrum Laser Customer Service Score by Usage
Full Spectrum Laser's Customer Service score was rated 2.3 stars by customers who have used Full Spectrum Laser's products/services for 2 to 5 Years.
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Full Spectrum Laser as an Employer
4.7/5
Full Spectrum Laser has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Full Spectrum Laser scored a -12 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Full Spectrum Laser would recommend the brand to a friend. ENPS measures how likely Full Spectrum Laser employees would recommend working at Full Spectrum Laser to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 90% | Promoters |
|---|---|
| 2% | Passive |
| 8% | Detractors |
