21
NPS
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FullContact
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About FullContact's Brand
FullContact is a privacy-safe Identity Resolution company building trust between people and brands. We deliver the capabilities needed to create tailored customer experiences by unifying data and applying insights at the moments that matter.
Brand at a Glance
10%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3/5
Customer Service
FullContact NPS
FullContact's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether FullContact's customers would recommend using the product based on a scale of -100 to 100.
FullContact Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
FullContact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 24 | Aug 2020 | 24 |
Sep 2021 22 | Sep 2021 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FullContact NPS by Usage
FullContact's NPS was rated the highest by customers who have used FullContact's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
FullContact Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FullContact users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FullContact Product Quality
3.6/5
FullContact has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock FullContact's overall Product Quality score rated by its users and customers.
FullContact Product Information
FullContact serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. FullContact supports Web devices and offers products for small, medium, and large sized businesses.
FullContact’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.fullcontact.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Big Data
SaaS
Languages Supported
English
Product Type
Lead Management Software
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Identity & Access Management Software
Data Extraction Software
Contact Management Software
Predictive Lead Scoring Software
FullContact Pricing
FullContact ROI & Value For Money
3.8/5
FullContact has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FullContact's overall ROI score rated by its users and customers.
FullContact Pricing Plans
FullContact has a pricing structure that accommodates small, medium, and large businesses. Starting from $499.99/month, FullContact uses a subscription model and offers the following: Scaling Business: $499.99 per month and Enterprise: Let's Talk.
Who Uses FullContact?
Small Businesses
Medium Businesses
Large Enterprises
FullContact Customer Service
3/5
FullContact has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock FullContact's overall Customer Service score rated by its users and customers.
About FullContact's Customer Service
Address
Denver, CO 80202
Website
https://www.fullcontact.com
FullContact's Social Links
FullContact as an Employer
4.2/5
FullContact has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FullContact scored a 21 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of FullContact would recommend the brand to a friend. ENPS measures how likely FullContact employees would recommend working at FullContact to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
