-20
NPS
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Brand Page
Fullscreen, Inc
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About Fullscreen, Inc's Brand
Brand at a Glance
47%
Customer Loyalty
2.9/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Fullscreen, Inc CMO
Alan Beard
Alan Beard serves as the CMO (Chief Marketing Officer) of Fullscreen Media. Alan started at Fullscreen Media in June of 2016. Alan currently resides in the Greater Los Angeles Area.
Fullscreen, Inc NPS
Fullscreen, Inc's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Fullscreen, Inc's customers would recommend using the product based on a scale of -100 to 100.
Fullscreen, Inc Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Fullscreen, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 -33 | Oct 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
May 2022 -20 | May 2022 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fullscreen, Inc Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Fullscreen, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fullscreen, Inc Product Quality
2.9/5
Fullscreen, Inc has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Fullscreen, Inc Product Information
Fullscreen, Inc’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://fullscreenmedia.co
- Company Size
- 501-1,000 Employees
Industry
Tech
Fullscreen, Inc Pricing
Fullscreen, Inc ROI & Value For Money
3.4/5
Fullscreen, Inc has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Fullscreen, Inc Customer Satisfaction (CSAT)
Fullscreen, Inc Customer Satisfaction (CSAT) Score
50 / 100
Fullscreen, Inc has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fullscreen, Inc Customer Service
3.4/5
Fullscreen, Inc has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Fullscreen, Inc's Customer Service
Address
12180 Millennium Drive, Los Angeles, CA 90094
Website
https://fullscreenmedia.co
Phone Number
415-860-3968
Fullscreen, Inc's Social Links
Fullscreen, Inc as an Employer
3.9/5
Fullscreen, Inc has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Fullscreen, Inc scored a -20 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Fullscreen, Inc would recommend the brand to a friend. ENPS measures how likely Fullscreen, Inc employees would recommend working at Fullscreen, Inc to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
