10
NPS
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Function of Beauty
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About Function of Beauty's Brand
A customizable personal care company that works with you to create your perfect hair care formula based entirely on your hair goals and needs.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Function of Beauty NPS
Function of Beauty's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Function of Beauty's customers would recommend using the product based on a scale of -100 to 100.
Function of Beauty Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
Function of Beauty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 7 | Jul 2022 | 7 |
Sep 2022 7 | Sep 2022 | 7 |
Oct 2022 4 | Oct 2022 | 4 |
Nov 2022 2 | Nov 2022 | 2 |
Dec 2022 3 | Dec 2022 | 3 |
Jan 2023 5 | Jan 2023 | 5 |
Feb 2023 8 | Feb 2023 | 8 |
Mar 2023 10 | Mar 2023 | 10 |
Apr 2023 11 | Apr 2023 | 11 |
Nov 2023 9 | Nov 2023 | 9 |
Feb 2024 7 | Feb 2024 | 7 |
Mar 2024 10 | Mar 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Function of Beauty NPS by Gender
Function of Beauty's NPS was rated -17 by Female customers on Comparably.
Female
-17
Function of Beauty's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Male
N/A
Function of Beauty's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Function of Beauty NPS by Ethnicity
Function of Beauty's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Function of Beauty NPS by Age
Function of Beauty's NPS was rated -40 points by customers ages 26-30 on Comparably.
Function of Beauty NPS by Usage
Function of Beauty's NPS was rated the highest by customers who have used Function of Beauty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
1 to 2 Years -15 | 1 to 2 Years | -15 |
Function of Beauty Customer Reviews
Out of the 4 Function of Beauty customer reviews 2 were positive and 2 were constructive. Function of Beauty customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Function of Beauty Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Function of Beauty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Function of Beauty Customer Loyalty Score by Gender
Function of Beauty's Customer Loyalty score was rated 63 by Female customers on Comparably.
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Female
63%
Yes
Male
N/A
Yes
Function of Beauty Customer Loyalty Score by Ethnicity
Function of Beauty's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Function of Beauty.
70
out of 100
Caucasian
Function of Beauty Customer Loyalty Score by Age
Function of Beauty's Customer Loyalty score was rated 64% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Function of Beauty.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
Function of Beauty Customer Loyalty Score by Usage
Function of Beauty's Customer Loyalty score was rated the highest by customers who have used Function of Beauty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Function of Beauty Product Quality
3.3/5
Function of Beauty has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Function of Beauty Product Information
Function of Beauty’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Quick Insights into Function of Beauty Product Quality
Function of Beauty's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Function of Beauty's products/services for 1 to 2 Years.
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Ranked Function of Beauty Product Quality the Highest
Ranked Function of Beauty Product Quality the Lowest
Function of Beauty Product Quality Score by Gender
Function of Beauty's Product Quality score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Function of Beauty Product Quality Score by Ethnicity
Function of Beauty's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Function of Beauty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Function of Beauty Product Quality Score by Age
Function of Beauty's Product Quality score was rated 2.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Function of Beauty.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
Function of Beauty Product Quality Score by Usage
Function of Beauty's Product Quality score was rated the highest by customers who have used Function of Beauty's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Function of Beauty Pricing
Function of Beauty ROI & Value For Money
3.2/5
Function of Beauty has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Function of Beauty ROI
Function of Beauty's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Function of Beauty's products/services for 1 to 2 Years.
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Ranked Function of Beauty ROI the Highest
Ranked Function of Beauty ROI the Lowest
Function of Beauty ROI Score by Gender
Function of Beauty's ROI score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
Function of Beauty ROI Score by Ethnicity
Function of Beauty's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Function of Beauty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Function of Beauty ROI Score by Age
Function of Beauty's ROI score was rated 2.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Function of Beauty.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
Function of Beauty ROI Score by Usage
Function of Beauty's ROI score was rated the highest by customers who have used Function of Beauty's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Function of Beauty Customer Satisfaction (CSAT)
Function of Beauty Customer Satisfaction (CSAT) Score
44 / 100
Function of Beauty has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
27%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Function of Beauty Customer Satisfaction
Function of Beauty's Customer Satisfaction score was rated highest by customers who have used Function of Beauty's products/services for 1 to 2 Years.
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Ranked Function of Beauty Customer Satisfaction the Highest
Function of Beauty Customer Satisfaction Score by Gender
Function of Beauty's Customer Satisfaction score was rated 13 by Female customers on Comparably.
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13 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 37% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Function of Beauty Customer Satisfaction Score by Usage
Function of Beauty's Customer Satisfaction score was rated 50 points by customers who have used Function of Beauty's products/services for 1 to 2 Years.
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Function of Beauty Customer Service
3/5
Function of Beauty has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Function of Beauty's Customer Service
Address
236 Parrs Mill Rd, Catawissa, PA 17820
Website
https://functionofbeauty.com/
Phone Number
800-501-3862
Quick Insights into Function of Beauty Customer Service
Function of Beauty's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Function of Beauty's products/services for Less than 1 Year.
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Ranked Function of Beauty Customer Service the Highest
Ranked Function of Beauty Customer Service the Lowest
Function of Beauty Customer Service Score by Gender
Function of Beauty's Customer Service score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Function of Beauty Customer Service Score by Ethnicity
Function of Beauty's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Function of Beauty.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Function of Beauty Customer Service Score by Age
Function of Beauty's Customer Service score was rated 2.1 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
Function of Beauty Customer Service Score by Usage
Function of Beauty's Customer Service score was rated 2.5 stars by customers who have used Function of Beauty's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Function of Beauty as an Employer
4.2/5
Function of Beauty has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Function of Beauty scored a 10 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Function of Beauty would recommend the brand to a friend. ENPS measures how likely Function of Beauty employees would recommend working at Function of Beauty to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 64% | Promoters |
|---|---|
| 24% | Passive |
| 12% | Detractors |
