37
NPS
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Brand Page
Fundrise
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About Fundrise's Brand
Fundrise offers direct-to-investor real estate investments for everyone in the U.S. Real estate investing has never been easier.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Fundrise NPS
Fundrise's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Fundrise's customers would recommend using the product based on a scale of -100 to 100.
Fundrise Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Fundrise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -50 | Jun 2020 | -50 |
Mar 2021 -20 | Mar 2021 | -20 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 -15 | Jun 2021 | -15 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 20 | Feb 2022 | 20 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 38 | Aug 2022 | 38 |
Sep 2022 36 | Sep 2022 | 36 |
Nov 2022 43 | Nov 2022 | 43 |
Apr 2023 40 | Apr 2023 | 40 |
Jul 2023 36 | Jul 2023 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fundrise Customer Reviews
Out of the 2 Fundrise customer reviews 2 were positive and 0 were constructive. Fundrise customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fundrise Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Fundrise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fundrise Product Quality
4/5
Fundrise has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Fundrise Product Information
Fundrise’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://fundrise.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Real Estate
Fundrise Pricing
Fundrise ROI & Value For Money
3.9/5
Fundrise has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Fundrise Customer Satisfaction (CSAT)
Fundrise Customer Satisfaction (CSAT) Score
80 / 100
Fundrise has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fundrise Customer Service
3.9/5
Fundrise has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Fundrise's Customer Service
Address
1601 Connecticut Avenue NW, 3rd Floor, Washington, DC 20009
Website
https://fundrise.com
Phone Number
(202) 584-0550
Fundrise's Social Links
Fundrise as an Employer
4.3/5
Fundrise has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fundrise scored a 37 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fundrise would recommend the brand to a friend. ENPS measures how likely Fundrise employees would recommend working at Fundrise to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
