100
NPS
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Funnel
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About Funnel's Brand
Marketers rely on data to deliver insights to engage customers. As data grows, so does the pool of potential knowledge. Does more of it mean greater understanding? No! Data without context is meaningless - or even misleading. Funnel takes all your data and puts it where you need it. With Funnel know what's driving value, make quick, confident decisions and improve your business. Powered by Funnel, get your data at all times, business-ready!
Brand at a Glance
4/5
Product Quality
4/5
Pricing
Funnel NPS
Funnel's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Funnel's customers would recommend using the product based on a scale of -100 to 100.
Funnel Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Funnel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Funnel Product Quality
4/5
Funnel has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Funnel's overall Product Quality score rated by its users and customers.
Funnel Product Information
Funnel’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://funnel.io
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Funnel Pricing
Funnel ROI & Value For Money
4/5
Funnel has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Funnel's overall ROI score rated by its users and customers.
Funnel Customer Satisfaction (CSAT)
Funnel Customer Satisfaction (CSAT) Score
100 / 100
Funnel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Funnel as an Employer
4.5/5
Funnel has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Funnel scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Funnel would recommend the brand to a friend. ENPS measures how likely Funnel employees would recommend working at Funnel to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
