67
NPS
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Further
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About Further's Brand
Further, formerly known as Search Discovery, is a data, cloud, and AI company whose sole focus is helping you turn raw data into the right decisions. We help you harness untapped potential, drive robust growth, and achieve unparalleled performance efficiency. Many companies like yours have been playing a guessing game when it comes to critical business decisions. Too often, you either don’t know if you have the right data, don’t know if you can trust it, or don’t know exactly what to do with it. It’s time to own the unknown, and only Further brings you the level of practical strategy, flexibility, and focus you need to do that. That’s why so many of the world’s leading brands, such as GameStop, Novartis, and Robert Half, all rely on us. And it’s how we’ve earned a client retention rate of over 90%. Further. Own The Unknown.™
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Further NPS
Further's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Further's customers would recommend using the product based on a scale of -100 to 100.
Further Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Further NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jun 2023 75 | Jun 2023 | 75 |
Apr 2024 60 | Apr 2024 | 60 |
Aug 2024 66 | Aug 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Further Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Further users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Further Product Quality
4.2/5
Further has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Further Product Information
Further’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.gofurther.com
- Company Size
- 51-200 Employees
Industry
Professional Services
Further Pricing
Further ROI & Value For Money
4.1/5
Further has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Further Customer Satisfaction (CSAT)
Further Customer Satisfaction (CSAT) Score
60 / 100
Further has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Further Customer Service
4.1/5
Further has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Further's Customer Service
Address
271 17th Street, Suite 1700, Atlanta, GA 30363
Website
http://www.gofurther.com
Phone Number
404-898-0430
Further's Social Links
Further as an Employer
3.9/5
Further has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Further scored a 67 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Further would recommend the brand to a friend. ENPS measures how likely Further employees would recommend working at Further to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
