100
NPS
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Fusion Alliance
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About Fusion Alliance's Brand
Information Technology and Services
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Fusion Alliance NPS
Fusion Alliance's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fusion Alliance's customers would recommend using the product based on a scale of -100 to 100.
Fusion Alliance Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fusion Alliance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jun 2025 100 | Jun 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fusion Alliance Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fusion Alliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fusion Alliance Product Quality
4.5/5
Fusion Alliance has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fusion Alliance's overall Product Quality score rated by its users and customers.
Fusion Alliance Product Information
Fusion Alliance’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Fusion Alliance Pricing
Fusion Alliance ROI & Value For Money
4.2/5
Fusion Alliance has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fusion Alliance's overall ROI score rated by its users and customers.
Fusion Alliance Customer Satisfaction (CSAT)
Fusion Alliance Customer Satisfaction (CSAT) Score
100 / 100
Fusion Alliance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fusion Alliance Customer Service
4.2/5
Fusion Alliance has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fusion Alliance's overall Customer Service score rated by its users and customers.
About Fusion Alliance's Customer Service
Address
7602 Woodland Drive, Suite 150, Indianapolis, IN
Website
http://www.fusionalliance.com
Phone Number
317-955-1300
Fusion Alliance as an Employer
3.9/5
Fusion Alliance has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Fusion Alliance scored a 100 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Fusion Alliance would recommend the brand to a friend. ENPS measures how likely Fusion Alliance employees would recommend working at Fusion Alliance to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
