100
NPS
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Fusion Risk Management
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About Fusion Risk Management's Brand
Fusion Risk Management is a software provider for business continuity, risk management, IT disaster recovery, and crisis and incident management.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Fusion Risk Management NPS
Fusion Risk Management's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fusion Risk Management's customers would recommend using the product based on a scale of -100 to 100.
Fusion Risk Management Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fusion Risk Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fusion Risk Management Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fusion Risk Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fusion Risk Management Product Quality
3.7/5
Fusion Risk Management has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fusion Risk Management's overall Product Quality score rated by its users and customers.
Fusion Risk Management Product Information
Fusion Risk Management’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.fusionrm.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Fusion Risk Management Pricing
Fusion Risk Management ROI & Value For Money
4/5
Fusion Risk Management has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Fusion Risk Management Customer Satisfaction (CSAT)
Fusion Risk Management Customer Satisfaction (CSAT) Score
100 / 100
Fusion Risk Management has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fusion Risk Management Customer Service
3.9/5
Fusion Risk Management has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fusion Risk Management's overall Customer Service score rated by its users and customers.
About Fusion Risk Management's Customer Service
Address
2 North Riverside Plaza Ste. 1000, Chicago, IL 60606
Website
http://www.fusionrm.com/
Phone Number
+1 (847) 632-1002
Fusion Risk Management's Social Links
Fusion Risk Management as an Employer
4.3/5
Fusion Risk Management has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
CEO of Fusion Risk Management
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fusion Risk Management scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fusion Risk Management would recommend the brand to a friend. ENPS measures how likely Fusion Risk Management employees would recommend working at Fusion Risk Management to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
