0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Future
Marketing or Exec? Claim Your Free Account
About Future's Brand
"Future is a media group and a digital publisher, creates market-leading content in Technology, Film & Video Games."
Brand at a Glance
4/5
Product Quality
Future CMO
Wendy Lissau
Wendy Lissau serves as the Chief Marketing Officer, B2B of Future plc. Wendy started at Future plc in July of 2018. Wendy currently resides in the Tulsa, Oklahoma Area.
Future NPS
Future's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Future's customers would recommend using the product based on a scale of -100 to 100.
Future Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Future NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Future Product Quality
4/5
Future has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Future's overall Product Quality score rated by its users and customers.
Future Product Information
Future’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.futureplc.com/
- Company Size
- 501-1,000 Employees
Industry
AdTech
Gaming
Media
Future Customer Satisfaction (CSAT)
Future Customer Satisfaction (CSAT) Score
100 / 100
Future has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Future as an Employer
4.3/5
Future has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Future scored a 0 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Future would recommend the brand to a friend. ENPS measures how likely Future employees would recommend working at Future to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
